Teopera Barriere
New Orleans
Summary
Dynamic professional with extensive experience as a Senior Revenue Field Agent for the City of New Orleans, excelling in customer service and financial analysis. Proven ability to resolve conflicts and ensure regulatory compliance, enhancing customer satisfaction and operational efficiency. Skilled in data entry and adept at managing complex financial information.
Overview
18
18
years of professional experience
Work History
Senior Revenue Field Agent
City of New Orleans
New Orleans
11.2017 - Current
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Analyzed financial information related to customer accounts for accuracy purposes.
- Managed relationships with existing customers by responding promptly to inquiries or complaints.
- Reviewed and processed incoming subpoenas for accuracy and completeness.
- Coordinated with law enforcement agencies regarding service of process and other legal matters as needed.
School Bus Driver
Durham Transportation
New Orleans
08.2010 - 11.2017
- Assisted with loading and unloading of passengers as needed.
- Performed pre-trip inspections of the bus according to established procedures.
- Developed positive relationships with students through friendly interactions.
- Managed time efficiently so that routes are completed within allotted timespan.
- Reported student behavior incidents promptly to the appropriate personnel.
Bookkeeper
Rouses Supermarket
New Orleans
01.2007 - 08.2010
- Processed accounts payable and receivable transactions.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Generated invoices for clients and tracked payments received from customers.
- Posted journal entries to the general ledger system accurately and timely.
- Ensured accuracy in all accounting entries and records.
Education
Bachelor of Science - Business Administration Minor in Accounting
Upper Iowa University
New Orleans, LA12-2015
Associate of Science - Business Administration
Nunez Community College
Chalmette, LA05-2012
Skills
- Customer service
- Financial analysis
- Data entry
- Regulatory compliance
- Process serving
- Conflict resolution
Affiliations
- Vice President of Royal Nine Social & Pleasure Club
Timeline
Senior Revenue Field Agent
City of New Orleans
11.2017 - Current
School Bus Driver
Durham Transportation
08.2010 - 11.2017
Bookkeeper
Rouses Supermarket
01.2007 - 08.2010
Bachelor of Science - Business Administration Minor in Accounting
Upper Iowa University
Associate of Science - Business Administration
Nunez Community College
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