Michelle Holly
New Orleans
Summary
Holds 21 years of comprehensive experience in customer service, enhancing customer satisfaction and loyalty. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
Work History
Dietary Clerk
Compass Group USA
New Orleans
08.2022 - Current
- Communicated effectively with kitchen staff to coordinate meal service schedules.
- Processed dietary orders and maintained accurate records of patient preferences.
- Collaborated with dietitians to support nutritional guidelines for menu planning.
- Trained new staff on food safety practices and company policies.
- Provided excellent customer service addressing dietary inquiries and concerns.
- Communicated effectively with other members of the healthcare team regarding patient needs and dietary concerns.
- Maintained records of patient meal selections and special diets.
- Treated patients and team members with dignity and respect.
Assistant Manager
Family Dollar
New Orleans
07.2020 - 10.2022
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service and store policies.
- Facilitated communication between management and staff for effective teamwork.
- Monitored cash handling procedures to maintain financial accuracy.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
Lead Warehouse Associate
Aramark/Amtrak
New Orleans
09.2013 - 06.2020
- Collaborated with Amtrak Passenger Trains to facilitate smooth product transitions from warehouse to train.
- Fulfilled orders from train attendants using scanning technology.
- Conducted daily inventory counts to ensure accuracy and availability.
- Received and stocked incoming vendor deliveries efficiently.
- Maintained cleanliness and organization in the warehouse environment.
- Executed FIFO inventory management to guarantee quality standards.
- Supported training initiatives for new employees to enhance team performance.
Key Holder/Sandwich Artist
Subway
01.2011 - 09.2013
- Performed cashier and money-handling duties in order to successfully complete transactions.
- Created specialty crafted sandwiches.
- Performed opening and closing duties as Key Holder.
Education
High School -
L.E. Rabouin High School
New Orleans, La05.2006
Skills
- Organizing
- Patient record management
- Customer relationship management
- Inventory management
- Patient communication
- Food safety practices
- Team communication
- Dietary assessment
- Regulations compliance
- Heavy lifting
- OSHA compliance
- Computer skills
- Data Entry
- Packaging
- Inventory counts
- Data analysis
- Cash handling
- Retail merchandising
- Cash register systems
Timeline
Dietary Clerk
Compass Group USA
08.2022 - Current
Assistant Manager
Family Dollar
07.2020 - 10.2022
Lead Warehouse Associate
Aramark/Amtrak
09.2013 - 06.2020
Key Holder/Sandwich Artist
Subway
01.2011 - 09.2013
High School -
L.E. Rabouin High School