Teresa Weiland
Stonewall
Summary
Strategic and personable install sales coordinator offering six plus years of successful performance in customer relationship management and installation services. Always open minded to fulfill a role in assisting furthering the mission and values.
Overview
18
18
years of professional experience
Work History
Support Analyst
Cervey
03.2025 - Current
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Analyzed technical issues to provide effective solutions, enhancing user experience across multiple platforms.
- Implemented software updates and patches, minimizing downtime and improving system performance.
- Developed and maintained documentation for troubleshooting procedures, ensuring consistency in support practices.
- Collaborated with development teams to communicate customer feedback for product improvement.
- Trained new analysts on support protocols and best practices for issue resolution.
- Resolved technical issues through comprehensive troubleshooting and remote support tools.
Sales/Install Manager
AccuTemp Cooling And Heating
08.2014 - 01.2025
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Prepared materials and staged items for installer pickup.
- Coordinated installations, including review and completion of related paperwork.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Maintained relationships with return customers.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Apartment Manager
Fairfield Properties
05.2008 - 08.2014
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Prepared and processed lease and rental applications.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Developed, reviewed and submitted property operating and capital budgets.
- Oversaw monthly collections of over $hundreds in funds, maintaining high payment rates by building positive relationships with tenants.
- Administered operations to handle needs of more than hundreds of tenants across 308 property units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Analyzed and evaluated monthly and quarterly financial statements.
- Managed property financial records by collecting rent from 308 units and reconciling monthly accounts payable and receivable.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Utilized social media, CraigsList, banners and signs to advertise vacant apartments.
Education
High School Diploma -
Southwood High School
Shreveport, LA05-1999
Skills
- Order management
- Customer Relationship Management
- Team development
- Relationship building and management
- Installer communication
- Customer satisfaction
- Systems and software programs
- Installed sales paperwork
- Scheduling
- Order management system knowledge
- Product and service sales
- Sales expertise
- Operations
- Installation scheduling
- Marketing strategy
- Process and procedure development
Timeline
Support Analyst
Cervey
03.2025 - Current
Sales/Install Manager
AccuTemp Cooling And Heating
08.2014 - 01.2025
Apartment Manager
Fairfield Properties
05.2008 - 08.2014
High School Diploma -
Southwood High School