Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrance Edwards

New Orleans

Summary

Results-driven professional with extensive experience in guest service and conflict resolution. Demonstrated ability to enhance team performance through targeted training initiatives. Expertise in hotel operations, managing night audits, and fostering effective communication. Committed to leveraging skills in property management to elevate guest satisfaction and operational success.

Overview

23
23
years of professional experience

Work History

Night Auditor

Hyatt Place Denver
Denver
03.2022 - 04.2023
  • Managed front desk operations during overnight shifts efficiently.
  • Assisted guests with check-in and check-out procedures promptly.
  • Processed hotel reservations and cancellations using property management system.
  • Responded to guest inquiries and resolved issues with professionalism.

Customer Service Manager

MGMA Medical Group Management Association rt
Denver
12.1999 - 05.2020
  • Trained staff on customer engagement and conflict resolution techniques.
  • Coordinated scheduling to ensure adequate coverage during peak hours.
  • Implemented training programs to improve team performance and service delivery.
  • Fostered a positive work environment through team-building activities and recognition initiatives.

Hotel Night Auditor

Residence Inn Marriott
Denver
03.2016 - 03.2017
  • Managed front desk operations during night shifts at a leading hotel brand.
  • Processed guest check-ins and check-outs efficiently and accurately.
  • Conducted nightly audits of financial transactions and prepared reports for management.
  • Resolved guest inquiries and complaints with professionalism and courtesy.
  • Answered incoming calls promptly while maintaining courteous telephone etiquette.

Education

Some College (No Degree) - Training Certificate

Everest College
Denver, CO Online

Some College (No Degree) - Training

Mountain States
Denver, CO

Skills

  • Property management and financial reporting
  • Night audit procedures
  • Reservation systems
  • Guest relations and customer service
  • Staff training
  • Conflict resolution
  • Effective communication

Timeline

Night Auditor

Hyatt Place Denver
03.2022 - 04.2023

Hotel Night Auditor

Residence Inn Marriott
03.2016 - 03.2017

Customer Service Manager

MGMA Medical Group Management Association rt
12.1999 - 05.2020

Some College (No Degree) - Training Certificate

Everest College

Some College (No Degree) - Training

Mountain States
Terrance Edwards