Terrika Hogan
New Orleans
Summary
Dynamic professional skilled in managing leasing operations and customer relations. Expertise in processing applications and coordinating lease signings, contributing to improved operational efficiency. Proven ability to navigate high-pressure environments while maintaining a focus on quality customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
Bon Marche Properties
New Orleans
04.2024 - Current
- Delivered exceptional customer service by greeting clients, addressing concerns, showcasing units, and resolving issues promptly.
- Assisted prospective tenants with property tours and leasing information.
- Processed rental applications and verified tenant qualifications to ensure compliance and suitability.
- Coordinated lease signings and prepared necessary documentation for new tenants.
- Maintained accurate records of lease agreements and tenant communications daily.
- Managed leads in CRM software and followed up with interested parties to enhance engagement and leasing opportunities.
- Utilized property management software for tracking leads and managing tenant databases.
Operations Supervisor
The Home Depot
Chalmette
07.2013 - Current
- Led team of 10 in daily operations, focusing on maintaining optimal efficiency and productivity.
- Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress to meet operational goals.
- Oversaw daily operations, ensuring team adhered to safety protocols to maintain a safe work environment.
- Trained and mentored new employees on operational procedures.
- Scheduled staff shifts to align with peak customer demand.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided support to other departments to meet organizational goals.
Education
Medical Office Specialist Diploma -
Medical Training College
Baton rouge, LA01-2008
High School Diploma -
Glen Oaks High School
Baton Rouge, LA05-1999
Skills
- Lease administration
- Lease administration processing
- Lease file audits
- Application validation
- Application management
- Microsoft Excel proficiency
- Microsoft Office applications
- Data entry
- Maintenance coordination
- Unit maintenance management
- Customer service
- Client relations expertise
- Relationship building
- Spreadsheet concepts
- Lease file audits
Timeline
Leasing Consultant
Bon Marche Properties
04.2024 - Current
Operations Supervisor
The Home Depot
07.2013 - Current
Medical Office Specialist Diploma -
Medical Training College
High School Diploma -
Glen Oaks High School