Terrill Trent
Monroe
Summary
Customer-focused professional with over 10 years of experience in Customer Service. Demonstrates strong multitasking abilities and effective communication skills. Committed to contributing to a dedicated team and enhancing customer engagement in a growth-oriented organization.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Tech Mahindra
09.2023 - Current
- Prioritized IT tickets and requests based on severity and potential business impact.
- Resolved end-user technical issues through effective troubleshooting and problem resolution.
- Documented and managed service requests to enhance IT support processes.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
Customer Service Representative
Entergy
West Monroe, LA
07.2023 - 09.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved product and consumer complaints through effective communication, enhancing customer satisfaction.
- Guided customers through billing procedures, processed payments, and set up payment options to streamline transactions.
- Provided frontline customer support by answering incoming calls and emails, assisting with product and service transactions.
Consumer Lending Sales Specialist
Advance America
Monroe, LA
04.2023 - 05.2023
- Updated knowledge on company products and services to align with sales objectives.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Analyzed customer data to develop targeted selling strategies and address specific client needs.
- Determined production, delivery, and installation costs to deliver precise quotes to customers.
Consumer Loan Document Reviewer
JPMorgan Chase
05.2022 - 11.2022
- Reviewed documents and obtained additional information, ensuring accurate paperwork and preventing delays.
- Obtained, ordered, and analyzed pertinent documentation while verifying moderate to complex loan transactions.
- Completed documents and work requests in compliance with company standards.
- Processed documents using iTRACK, embTrust and EIViewer.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
Produce Associate
Walmart, West Monroe, Louisiana
West Monroe, Louisiana
10.2018 - 01.2021
- Utilized knowledge of shelf planograms and end cap plans to optimize product merchandising
- Reviewed product shelves for proper price labels and executed price changes as requested by management
- Verified deliveries by cross-referencing merchandise with invoice paperwork and alerted supervisor to discrepancies
- Performed regular segment cycle counts and inventory audits to maintain accurate records
Education
GED -
Louisiana Delta Community College
Monroe, LAHigh School Diploma -
Sterlington High School
Monroe, LASkills
- Information Technology
- Ticketing
- Interpersonal skills
- Client management
- Team development
- Incident management
- Project management
- System maintenance
- Microsoft Office Suite
- Information Security
- Technical Documentation
- Diagnostics
- Technical support
- Software installation
Timeline
IT Support Specialist
Tech Mahindra
09.2023 - Current
Customer Service Representative
Entergy
07.2023 - 09.2023
Consumer Lending Sales Specialist
Advance America
04.2023 - 05.2023
Consumer Loan Document Reviewer
JPMorgan Chase
05.2022 - 11.2022
Produce Associate
Walmart, West Monroe, Louisiana
10.2018 - 01.2021
High School Diploma -
Sterlington High School
GED -
Louisiana Delta Community College