Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tesslin Anderson

Tesslin Anderson

Hammond

Summary

Dynamic fast food professional with proven expertise at Chick-fil-A, excelling in customer service and conflict resolution. Recognized for maintaining high standards of food safety and cleanliness while efficiently managing high-volume service. Committed to enhancing customer satisfaction through effective communication and teamwork, ensuring a welcoming dining experience.

Overview

3
3
years of professional experience

Work History

Fast Food Worker

Chick-fil-A
Hammond
06.2022 - Current
  • Prepared food items following safety and quality standards.
  • Assisted customers with orders and provided friendly service.
  • Maintained cleanliness of dining area and kitchen facilities.
  • Collaborated with team members to manage high-volume service times.
  • Resolved customer complaints swiftly to ensure satisfaction.
  • Trained new employees on operational procedures and customer service techniques.
  • Stocked supplies and managed inventory levels for kitchen operations.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Kept customer and food preparation areas clean and well-organized.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Served orders to customers at windows, counters and tables.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Operated cash register to process customer payments accurately and efficiently.
  • Provided quality customer service by adhering to company policies and procedures.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Operated cash register and received payment from customers in cash or credit form.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Promoted food items, beverages and desserts to increase sales.
  • Communicated effectively with fellow staff members regarding customer complaints or feedback.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Adhered to company policies regarding attendance and punctuality.
  • Made and served coffee, tea and fountain drinks.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Directed patrons to restrooms and other amenities within facility.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Criminal Justice

Southeastern Louisiana University
Hammond, LA
05-2028

Skills

  • Conflict resolution
  • Customer service
  • Team collaboration
  • Time management
  • Food safety compliance
  • Effective communication
  • Organization and planning
  • Sanitation and cleanliness
  • Basic math
  • Order accuracy assurance
  • Fast and efficient service worker
  • Active listening

Accomplishments

  • Promoted to authorized trainer position
  • Promoted to senior team member

Timeline

Fast Food Worker

Chick-fil-A
06.2022 - Current

Criminal Justice

Southeastern Louisiana University

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Tesslin Anderson