Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Thai Pham

Thai Pham

Harvey

Summary

Dynamic General Manager with a proven track record at Apres Lounge, excelling in team management and inventory oversight. Spearheaded customer service enhancements, resulting in increased guest satisfaction. Adept at training and development, fostering a collaborative environment while ensuring compliance with health regulations. Committed to driving operational efficiency and financial performance.

Overview

2026
2026
years of professional experience

Work History

Manager

The Swamp Room
Metairie
08.2025 - Current
  • Assisted in developing operational plans for team efficiency.
  • Supported team members in understanding company policies and procedures.
  • Documented processes for workflow standardization and clarity.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

General Manager

Apres Lounge
New Orleans
08.2012 - 08.2025
  • Managed daily operations of a busy upscale lounge environment.
  • Coordinated staff scheduling to ensure adequate coverage during peak hours.
  • Oversaw inventory management and ordering of supplies and beverages.
  • Developed and maintained relationships with vendors for quality service delivery.
  • Implemented customer service protocols to enhance guest experience.
  • Trained new staff on operational procedures and standards of service.
  • Monitored compliance with health and safety regulations in the lounge.
  • Assisted in organizing events to promote community engagement and entertainment offerings.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Delegated work to staff, setting priorities and goals.

Bartender

Harrah's Casino
New Orleans
08.2007 - 07.2012
  • Prepared and served a variety of beverages to casino patrons.
  • Maintained cleanliness and organization of bar area throughout shifts.
  • Managed inventory by tracking stock levels and ordering supplies.
  • Operated cash register and processed transactions accurately.
  • Collaborated with kitchen staff to ensure timely service during busy periods.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Poured wine, beer, and cocktails for patrons.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Food Waiter

Panda King
Kenner
09.2002 - 09.2005
  • Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Delivered food orders to tables promptly while ensuring accuracy of order.
  • Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
  • Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
  • Assisted other staff members when needed such as bussing tables or running food orders to kitchen staff.
  • Replenished beverages throughout meal service as needed.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Food Waiter

Five Happiness
New Orleans
05.2000 - 08.2002
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted with menu explanations and made recommendations to guests.
  • Maintained cleanliness of dining area and reset tables efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Handled guest inquiries and resolved complaints professionally.
  • Trained new staff on service protocols and restaurant procedures.
  • Took orders accurately, efficiently and courteously from customers in a timely manner.

General Manager

Apres Lounge
New Orleans

Education

GED -

Buras High
Buras, LA
05-1998

Skills

  • Team management
  • Inventory oversight
  • Client support
  • Event planning
  • Leadership development
  • Vendor engagement
  • Budget oversight
  • Health regulations compliance
  • Training and development
  • Issue resolution
  • Policy enforcement
  • Financial oversight
  • Product strategy
  • Mentorship programs
  • Performance metrics tracking
  • Task prioritization

Languages

English
Professional
Vietnamese
Limited
Japanese
Elementary
Italian
Elementary

Timeline

Manager

The Swamp Room
08.2025 - Current

General Manager

Apres Lounge
08.2012 - 08.2025

Bartender

Harrah's Casino
08.2007 - 07.2012

Food Waiter

Panda King
09.2002 - 09.2005

Food Waiter

Five Happiness
05.2000 - 08.2002

General Manager

Apres Lounge

GED -

Buras High

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Thai Pham