Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thais Copping

Mandeville

Summary

Dynamic professional with a friendly, positive attitude and proven customer service skills. Recognized for exceptional teamwork and problem-solving abilities, consistently enhancing client satisfaction. Successfully negotiated contracts, achieving top performer status through strong relationship-building and effective communication.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Catering/food Truck

Creole Tomateaux
02.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Work well in a team setting, providing support and guidance.

Delivery Driver

DoorDash
01.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, written instructions, and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Massage Therapist

Self Employed Services
06.2016 - 11.2024
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and kept accurate client charts

Server

Bosco’s Italian Café
10.2018 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server/Cook

Lama’s St. Roch
08.2017 - 10.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Massage Therapist

The Woodhouse Day Spa Corp.
11.2012 - 06.2016
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.

Sales Agent

Direct Buy of New Orleans
09.2006 - 08.2009
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

Graduate Certificate - Massage Therapy

Delta, School of Massage Therapy
Covington, LA
07.2010

Esthetician Certification - Esthetics

Aveda Institute
Covington, LA
11.1999

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Catering/food Truck

Creole Tomateaux
02.2025 - Current

Delivery Driver

DoorDash
01.2024 - Current

Server

Bosco’s Italian Café
10.2018 - 03.2020

Server/Cook

Lama’s St. Roch
08.2017 - 10.2018

Massage Therapist

Self Employed Services
06.2016 - 11.2024

Massage Therapist

The Woodhouse Day Spa Corp.
11.2012 - 06.2016

Sales Agent

Direct Buy of New Orleans
09.2006 - 08.2009

Graduate Certificate - Massage Therapy

Delta, School of Massage Therapy

Esthetician Certification - Esthetics

Aveda Institute

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Thais Copping