Summary
Overview
Work History
Education
Skills
Timeline
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Thalia Davis

Fort Polk

Summary

Administrative professional with extensive experience at CYS, specializing in data management and customer service. Demonstrated success in enhancing operational efficiency through streamlined processes and effective communication. Bilingual with strong proficiency in Microsoft Office, committed to fostering positive experiences and ensuring accurate documentation.

Overview

4
4
years of professional experience

Work History

Administrative Support Assistant NF2

CYS
Fort Polk
09.2024 - Current
  • Welcome children, youth, and parents with courtesy, enhancing the customer experience.
  • Manage calls efficiently, ensuring timely and effective communication across the departments.
  • Register and terminate children and youth within the CYS Program, ensuring accurate and up-to-date records.
  • Utilized CYMS to efficiently manage payments, documents, and report updates for streamlined operations.
  • Streamlined classroom paperwork processes, enhancing distribution efficiency.
    Handled email communications to support daily operational needs.
    Oversaw daily operations to promote effective classroom management and organization.
  • Monitored and maintained accurate records of meal quantities for USDA reporting.
  • Utilized TEAMS, EXCEL, POWERPOINT, WORD, MICROSOFT OFFICE

CYPA Youth Program Assistant

CYS (SAC)
Fort Polk
10.2023 - 09.2024
  • Supervised control accounts safeguarding whereabouts and well-being of children and youth.
  • Facilitate and direct activities that fulfill physical, social, emotional needs.
  • Developed lesson plans utilizing Google Classroom for enhanced student engagement.
    Maintained participation data to track program effectiveness and improvement.
    Completed daily reports to ensure accurate documentation of activities.
  • Training in VLS/MWR Academy

Customer Service Administration

ROI Solutions
08.2021 - 02.2023
  • Work in a professional environment.
  • Performed basic clerical services to support daily operations.
    Executed data entry tasks accurately and efficiently.
    Managed filing systems to ensure organized documentation.
    Processed payments promptly to maintain financial accuracy.
  • enhancing skills in Microsoft Office, Teams, Discord, CRM, and Outlook.

Education

Computer Science

Southern New Hampshire University
Manchester, NH
07-2027

High School -

Alief Hastings High School
Houston, Tx
06.2015

Skills

  • Data entry and management
  • Customer service
  • Microsoft Office suite
  • Bilingual communication
  • Cybersecurity awareness
  • Data analysis

Timeline

Administrative Support Assistant NF2

CYS
09.2024 - Current

CYPA Youth Program Assistant

CYS (SAC)
10.2023 - 09.2024

Customer Service Administration

ROI Solutions
08.2021 - 02.2023

Computer Science

Southern New Hampshire University

High School -

Alief Hastings High School

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Thalia Davis