Thea N. Morin
Gonzales
Summary
Diligent and hardworking professional dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise and basic care. Highly-motivated employee with desire to take on new challenges. Always willing to learn.
Overview
10
10
years of professional experience
Work History
Professional Dog Groomer
Petco
Gonzales
08.2023 - Current
- Assisted customers with selecting grooming services tailored to their pets' needs.
- Educated pet owners on proper grooming practices and pet care tips.
- Scheduled appointments efficiently, optimizing workflow for both staff and clients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed Petco's Dog Pet Stylist Certification Program.
Professional Grooming Assistant
Abadie Veterinary Hospital
Harahan
08.2022 - 07.2023
- Worked very closely with the groomer and veterinary staff to help with any and all endeavors.
- Accomplished the necessary requirements of each boarding dog such as feeding, walking, and administering medications on a schedule.
- Performed responsibilities such as bathing animals, cleaning the work area, checking in groom dogs, consulting with clients on different wants and needs, and occasionally performing Kennel Tech tasks with diligence and ease.
- Ensured every kennel and surface was properly sanitized after every use to prevent health risks.
- Fulfilling my own clients needs while also using time management skills to properly assist the groomer with every responsibility.
Professional Dog Bather
Petsmart LLC
Harahan
05.2021 - 08.2022
- Personally assisted each and every client with their questions and concerns to help give them exactly what they needed to ensure their animal had the best experience possible.
- Worked closely with other associates to give a helping hand when needed.
- Went above and beyond to do everything the correct way to guarantee the safety and health of the animals and other associates.
- Made certain the work area was properly cleaned and prepped for the day following as well as keeping stock well organized and easily accessible.
Beauty Advisor
Ulta Salon, Cosmetics & Fragrance Inc.
Gonzales
10.2019 - 05.2021
- Communicated effectively with customers to identify the best products on an individual basis to ensure customer satisfaction.
- Made sales of cosmetic products to clients while balancing customer benefit and company profit.
- Established good customer relationships to create accounts for further transactions.
- Maintained efficient operations working with team members involving sales, main floor, and shipping department tasks.
- Ensured organization of products on the floor as well as in shipping & receiving by using planograms with high attention to detail.
Customer Service Associate
Lowe's Home Centers, LLC
Gonzales
07.2015 - 10.2019
- Increased sales of appliances and paint products and assisted customers in locating products in all departments to assist them in the purchasing process.
- Coordinated with other associates in tasks involving customer service, sales, and stock organization.
- Utilized genesis sales software effectively to organize and confirm product sales from store inventory.
- Organized stock across multiple departments to help provide easier access to stock for other associates and customers.
- Trained new associates to use genesis sales software, assist customers, and perform other tasks needed for their specified department.
Education
High School -
East Ascension High School
Gonzales, LA05.2015
Skills
- Genesis
- Kronos
- Microsoft Word
- Microsoft PowerPoint
- GoogleDuo
- Discord
- Workjam
- Dayforce
- Customer Service
- Training
- Sales
- Teamwork
- Account Setup
- Planograms
- Retail Sales
- Processed Payments
- Kennel Experience
- Appointment Scheduling
- Attention to Detail
- Multitasking Abilities
- Expertly Bathed and Dried Dogs
- Proper Phone Etiquette
Timeline
Professional Dog Groomer
Petco
08.2023 - Current
Professional Grooming Assistant
Abadie Veterinary Hospital
08.2022 - 07.2023
Professional Dog Bather
Petsmart LLC
05.2021 - 08.2022
Beauty Advisor
Ulta Salon, Cosmetics & Fragrance Inc.
10.2019 - 05.2021
Customer Service Associate
Lowe's Home Centers, LLC
07.2015 - 10.2019
High School -
East Ascension High School