THELMA FORREST
Lake Charles
Summary
Dynamic leader with a proven track record at Advanced Auto Parts, adept in Operations Management and fostering Customer Relations. Spearheaded initiatives that significantly enhanced operational efficiency and team performance. Excelled in staff development and client engagement, driving sales growth and profitability through strategic planning and effective team collaboration. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
Work History
General Manager
Advanced Auto Parts
01.2006 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence,on industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Manager on duty responsibilities, touched basis on all aspects of the business, engaging with all the team members,
- Achieved overall store sales goals and service directives.
- Ensure execution of all inventory and operational standards.
- Responsible for developing a team to achieve sales performance, exceptional customer service, store appearance and compliance execution on a daily basis, maximized sales and profit growth on a consistent basis.
- Keeping store up to standards, organized, and clean.
- Training all employee's efficiently.
- Coach all team members to deliver on customer expectations(D.I.Y and Commercial}
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
AutoZone
03.1996 - 04.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Washington High School
Lake Charles, LA05.1980
Skills
- Workflow Planning
- Customer Relationship Management
- Operations Oversight
- Staff Supervision
- Schedule Management
- Verbal and written communication
- Team Player
- Inventory Control
- Client Relations
- Process Improvements
- Staff Training and Development
- Team training and development
- Account Management
- Staff Motivation
- Operations Management
- Training and Development
- Employee Scheduling
- Effective leader
- Staff Development
- Organizational Development
- Customer Relations
- Performance Improvement
- Performance Evaluations
- Budget Allocation
- Time Management
- Team Leadership
Timeline
General Manager
Advanced Auto Parts
01.2006 - Current
Store Manager
AutoZone
03.1996 - 04.2019
High School Diploma -
Washington High School
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