Summary
Overview
Work History
Education
Skills
Timeline
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Thelma Morris

Greenwell Springs

Summary

Automotive Service Advisor with a strong work ethic, excelling in customer service and conflict resolution. Proven ability to effectively communicate repair needs and manage expectations, ensuring customer satisfaction. Skilled in data entry and documentation, with a track record of enhancing client relationships.

Overview

12
12
years of professional experience

Work History

Automotive Service Advisor

Gerry Lane Chevrolet
06.2015 - Current
  • Provide high customer service
  • Explain maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Explain estimates and determined repair timelines to manage customer expectations.
  • Listen to customers concerns and keep customer informed of repairs
  • Schedule service appointments and answer phones


Extended Day Aide

Ymca Baton Rouge
08.2014 - 10.2014
  • Maintained child safety with proper supervision during various activities.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Monitored children's activities to verify safety and wellbeing.
  • Supervise kids ages 6-12 years old
  • Created activities to help kids develop critical thinking and pattern recognition skills

Front Desk Agent

Richmond Inn And Suites
09.2013 - 11.2013
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Agent

Quality Inn
06.2013 - 08.2013
  • Welcomed each new guest pleasantly and confirmed reservations and identification.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

No Degree - Drafting And Designing

Grambling State University
Grambling, LA
06-2009

High School Diploma -

McKinley Senior High
Baton Rouge, LA
05-2007

Skills

  • Conflict resolution skills
  • Organization
  • Documentation
  • Follow-up skills
  • Data entry
  • Computer skills
  • Attentive listening
  • Strong work ethic
  • Customer service
  • Effective multitasking
  • Clerical duties
  • Cash handling
  • Problem-solving skills
  • communication skills
  • Telephone etiquette

Timeline

Automotive Service Advisor

Gerry Lane Chevrolet
06.2015 - Current

Extended Day Aide

Ymca Baton Rouge
08.2014 - 10.2014

Front Desk Agent

Richmond Inn And Suites
09.2013 - 11.2013

Front Desk Agent

Quality Inn
06.2013 - 08.2013

No Degree - Drafting And Designing

Grambling State University

High School Diploma -

McKinley Senior High

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Thelma Morris