Theresa Franklin
Denham Springs,LA
Summary
Seeking a position as a customer service rep where I can use my skills in the office And manage patient records. And you, my enthusiasm for providing high-quality service in the medical field to enhance the efficiency of a physician's office.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Franklin Stucco and Brick LLC
Denham Springs, LA
03.2018 - Current
- Managed daily operations, ensuring efficient workflow and adherence to safety protocols.
- Supervised installation teams, improving project completion timelines through effective coordination.
- Developed relationships with suppliers to secure quality materials at competitive prices.
- Implemented training programs for new hires, enhancing team productivity and performance.
- Managed daily operations, ensuring efficient workflow and timely project completion.
- Developed strategic partnerships with suppliers to optimize material costs and delivery timelines.
- Analyzed project budgets, identifying cost-saving opportunities while maintaining quality standards.
Medical Office Assistant
Dr Dejohn
Clinton, LA
12.2012 - 01.2016
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Facilitated communication between patients and medical staff, enhancing patient satisfaction.
- Implemented office procedures that improved efficiency and reduced wait times for patients.
- Answered phone calls and messages for 225-921-2701-physician Dr DeJohn medical facility, scheduling appointments, and handling patient inquiries.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated medical records management, ensuring accuracy and compliance with regulations.
- Assisted in billing processes, verifying insurance information for timely reimbursements.
Payment Specialist
Direct Insurance Call Center
Baton Rouge, LA
02.2006 - 03.2011
- Managed payment processing using advanced financial software to ensure accuracy and timeliness.
- Coordinated communication between departments to resolve payment discrepancies efficiently.
- Analyzed payment trends to identify areas for operational improvement and cost savings.
- Developed training materials and conducted sessions to enhance team knowledge on payment systems.
- Processed high-volume payment transactions efficiently, ensuring accuracy and compliance with company policies.
- Managed customer inquiries regarding payment statuses, resolving issues promptly and enhancing client satisfaction.
- Developed training materials for new staff on payment systems, enhancing team knowledge and performance consistency.
Customer Service Representative
Walmart
Baton Rouge, LA
10.2004 - 01.2006
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions accurately and efficiently at point of sale.
- Maintained knowledge of products and promotions to provide informed recommendations.
- Collaborated with team members to streamline store operations and improve service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback mechanisms to improve service delivery and operational processes.
- Developed strategies for handling high-volume customer interactions during peak hours.
- Assisted in training new staff on customer service protocols and best practices.
- Resolved customer inquiries efficiently and accurately, enhancing satisfaction levels.
- Monitored inventory levels to ensure product availability and support sales efforts.
- Collaborated with team members to streamline communication and resolve complex issues.
- Analyzed customer feedback data to identify trends and recommend improvements.
- Led initiatives to enhance team performance through regular coaching and mentoring sessions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Nurse Aide
Skills Home Health
Baton Rouge, LA
01.1995 - 01.1999
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas, promoting a hygienic environment.
- Trained new aides on best practices in patient care and operational protocols.
- Supported the needs of residents under long-term care.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
Education
Pathways To Construction -
LCTCS Construction of Excellence
Baton Rouge, LA04-2008
Home Care Aid -
Foundation For Hospice And Homecare
Baton Rouge04-1995
High School Diploma -
Capital Senior High School
Baton Rouge, LA05.1990
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Receiving Payment
- Scheduling Meeting
Timeline
Owner/Operator
Franklin Stucco and Brick LLC
03.2018 - Current
Medical Office Assistant
Dr Dejohn
12.2012 - 01.2016
Payment Specialist
Direct Insurance Call Center
02.2006 - 03.2011
Customer Service Representative
Walmart
10.2004 - 01.2006
Nurse Aide
Skills Home Health
01.1995 - 01.1999
High School Diploma -
Capital Senior High School
Pathways To Construction -
LCTCS Construction of Excellence
Home Care Aid -
Foundation For Hospice And Homecare