Theresa Lee
Shreveport
Summary
Dedicated Process Guide with proven expertise in coaching associates to achieve high-quality standards. Strong focus on communication, problem-solving, and time management ensures efficient workflows and operational success.
Overview
1
1
year of professional experience
Work History
Amazon Process Guide
Amazon
Shreveport, LA
02.2026 - Current
- Monitoring workflow to keep production on track and help the department meet hourly and daily goals.
- Assigning associates to workstations based on staffing needs and operational priorities.
- Assisted associates in following safety protocols and operational guidelines.
- Adapted quickly to changing priorities while ensuring task completion.
- Coached associates on best practices for maintaining high-quality standards throughout all processes.
- Collaborating with Process Assistants, Area Managers, Learning Ambassadors, and other Process Guides to meet customer demand.
- Contributed to maintaining cleanliness and organization of work areas.
Amazon Associate
Amazon
Shreveport, LA
11.2025 - Current
- Assisted in daily operations, ensuring compliance with safety and quality standards.
- Collaborated with team members to streamline inventory management processes.
- Consistently met or exceeded productivity and quality metrics while maintaining a strong commitment to safety.
- Worked across multiple departments, adapting quickly to changing business needs and operational priorities.
- Followed standard operating procedures while maintaining high levels of accuracy and customer focus.
- Recognized for reliability, attendance, and willingness to take on additional responsibilities.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA05-1996
Trade - Cosmetology
Magnetic Beauty School
Shreveport, LA02-2003
Trade - Business Management
America School of Business
Shreveport, LA08-1997
Skills
- Standard operating procedures
- Coaching and mentoring
- Collaborative mindset
- Leadership and team support
- Communication
- Problem-solving and decision-making
- Time management and prioritization
- Data-driven thinking (using productivity and quality metrics)
Timeline
Amazon Process Guide
Amazon
02.2026 - Current
Amazon Associate
Amazon
11.2025 - Current
Trade - Cosmetology
Magnetic Beauty School
High School Diploma -
Woodlawn High School
Trade - Business Management
America School of Business