Thomas Gagliano
Metairie
Summary
Experienced Craps Dealer dedicated to superior customer service and relationship building. Delivered high productivity and precision in game management, customer interaction, and conflict resolution, ensuring enjoyable gaming experiences. Focused on leveraging strong communication and teamwork skills to thrive in fast-paced casino environments.
Overview
35
35
years of professional experience
Work History
Experienced Craps Dealer
Caesars New Orleans Casino
New Orleans
04.2024 - Current
- Engaged players and enforced game rules consistently.
- Calculated payouts and collected bets accurately during gameplay.
- Dealt cards and managed game flow for craps tables.
Experienced Craps Dealer
Boomtown New Orleans Casino
New Orleans
04.2022 - 03.2024
- Dealt cards and managed game flow for craps tables.
- Interacted with players to create a welcoming atmosphere. and enforced game rules consistently.
- Calculated payouts and collected bets accurately during gameplay.
- Monitored table activity to ensure compliance with casino regulations.
- Maintained a clean and organized gaming area for optimal player experience.
- Observed table activity to ensure adherence to casino regulations. to ensure compliance with casino regulations.
- Instructed new dealers on game procedures and customer service techniques. on game procedures and customer interaction techniques.
- Provided exceptional customer service to enhance guest satisfaction.
- Reported any suspicious activity or cheating attempts to management immediately.
Dual Rate Dealer
L'auberge Baton Rouge Casino
10.2013 - 03.2022
- Dealt and supervised craps games at casino
- Dealt and supervised dice tournaments at events
- Dealt cards for various table games, ensuring smooth gameplay and player engagement.
- Monitored game rules and regulations to maintain compliance and integrity.
- Assisted players with inquiries, providing exceptional customer service and support.
Dual Rate Dealer
Harrah's New Orleans Casino
02.2002 - 08.2012
Craps Dealer
The Treasure Chest Casino
06.1994 - 01.2002
- Coordinated weekly table games tournaments, enhancing player engagement and community involvement
- Assisted in organizing charity events to support local causes
- Received nomination for Employee of the Year for outstanding performance
- Chosen to appear in a television commercial for the property
Craps Dealer/Supervisor
Star Casino
01.1992 - 06.1994
- Paid bets accurately, maintaining game pace for player engagement
- Adhered to established game procedures to ensure smooth operations.
- Oversaw Craps game operations while managing dealer activities.
Education
Radiology Technology -
Delgado Community College
General Studies -
Archbishop Rummel High School
Skills
- Knowledgeable of procedures on table games
- Table game procedures
- Game management
- Game payout management
- Craps game rules
- Table game operations
- Attention to detail
- Excellent Customer Service
- Teamwork
Hobbies and Interests
- Acrylic Painting
- Sports Card and Comic Book collector
- Video Games
- Movies
Personal Information
- Acrylic Painting
- Sports Card and Comic Book collector
- Video Games
- Movies
Timeline
Experienced Craps Dealer
Caesars New Orleans Casino
04.2024 - Current
Experienced Craps Dealer
Boomtown New Orleans Casino
04.2022 - 03.2024
Dual Rate Dealer
L'auberge Baton Rouge Casino
10.2013 - 03.2022
Dual Rate Dealer
Harrah's New Orleans Casino
02.2002 - 08.2012
Craps Dealer
The Treasure Chest Casino
06.1994 - 01.2002
Craps Dealer/Supervisor
Star Casino
01.1992 - 06.1994
Radiology Technology -
Delgado Community College
General Studies -
Archbishop Rummel High School