Thomas Ward
Denham Springs
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.
Overview
23
23
years of professional experience
1966
1966
years of post-secondary education
1
1
Certification
Work History
Retail insurance agent
Direct Auto Insurance
Bradenton
02.2012 - 08.2025
- Assisted clients in selecting appropriate insurance coverage options.
- Conducted thorough policy reviews to ensure compliance with regulations.
- Managed client accounts and maintained accurate records in the database.
- Educated clients on policy terms and benefits to enhance understanding.
- Collaborated with underwriters to assess risk and determine premiums.
- Addressed client inquiries promptly to provide exceptional customer service.
- Trained new agents on company procedures and policy offerings effectively.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Developed appropriate quotes based on risk information.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Achieved repeat business and referrals through personalized services.
- Met with division leaders and consultants to discuss strategies to increase sales.
Retail insurance sales agent
Ace Insurance Agency
Sarasota
08.2002 - 04.2011
- Assisted clients in understanding insurance products and coverage options.
- Developed relationships with customers to identify their insurance needs.
- Conducted research on various insurance policies to provide accurate information.
Education
GED
Indianapolis, INCertification
- 220 P @ C license Also Life Health and Annuity
- License is in Florida
Accomplishments
- In the top ten percent for sales of additional products consistently
Timeline
Retail insurance agent
Direct Auto Insurance
02.2012 - 08.2025
Retail insurance sales agent
Ace Insurance Agency
08.2002 - 04.2011
GED