TiaLaShae Davis
Shreveport,LA
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and customer service, including a pivotal role at Ochsner Medical Center. Excelled in patient care, stress testing, and team leadership, significantly enhancing patient satisfaction and operational efficiency. Skilled in clinical documentation and adaptability, with a proven track record of improving service delivery and emergency response capabilities. Accomplished EKG Technician with experience in emergency patient care. Hands-on experience with technical troubleshooting and accurate diagnostic results. Continually maintained positive attitude in emergent, stressful situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EKG Monitor Technician
Ocshner Medical Center
01.2024 - Current
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Monitored patient activity during stress test to record data.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
Medical Assistant Apprentice
Willis Knighton Pierremont
02.2023 - 04.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Assistant Call Center Manager
Sutherland Global
01.2022 - 12.2022
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Supervised 450 agents who reported to 15 supervisors in providing excellent customer service to callers requiring assistance for banking solutions.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Created team rotations to man center effectively during peak hours.
Call Center Representative
Teleperformance USA
02.2018 - 12.2021
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Nursing
Northwestern State University of Louisiana
Natchitoches, LA05-2028
Certificate - EKG Technician
South West Medical Academy
Prescott, AR08-2024
Associate of Science - Medical Assisting
Herzing University
Dearborn, MI04-2023
Skills
- Stress testing
- Clinical documentation
- Telemetry monitoring
- HIPAA compliance
- Vital signs measurement
- Cardiac monitoring
- Patient care
- Basic life support
- Adaptability and flexibility
- Electronic charting
- Certified in CPR/AED
- Patient safety
- Problem-solving
- Sterile field management
- Time management
- Emergency response
Accomplishments
- Exceeding performance
- Earned degree and certification while working full time
- Recognized for hard work, dedication, and teamwork making a significant impact on patients.
Certification
- Certified EKG Technician (CET)
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support certification
- Adult/child Cpr Aed
Timeline
EKG Monitor Technician
Ocshner Medical Center
01.2024 - Current
Medical Assistant Apprentice
Willis Knighton Pierremont
02.2023 - 04.2023
Assistant Call Center Manager
Sutherland Global
01.2022 - 12.2022
Call Center Representative
Teleperformance USA
02.2018 - 12.2021
Bachelor of Science - Nursing
Northwestern State University of Louisiana
Certificate - EKG Technician
South West Medical Academy
Associate of Science - Medical Assisting
Herzing University
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