Tierra Kelley
New Orleans
Summary
Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Accomplishments include increasing sales average of 100% each year. Skilled at delivering exceptional service to customers and building loyal base.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Sheriff
Orleans Parish Sheriff's Office
01.2021 - Current
E-Commerce Personal Shopper
Walmart
08.2015 - Current
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
Team Member
Taco bell
06.2012 - 08.2015
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Corrected issues in timely manner to maintain productivity goals.
- Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma - undefined
Walter L. Cohen College Prep
New Orleans, LA05.2013
Skills
- Marketing understanding
- Shipment coordination
- Pricing adjustment
- Accounting oversight
- Customer service
- Sales expertise
- Team building
- Organization
- Problem resolution
Certification
Firearms Training
Detailing
Peace Officer
Timeline
Deputy Sheriff
Orleans Parish Sheriff's Office
01.2021 - Current
E-Commerce Personal Shopper
Walmart
08.2015 - Current
Team Member
Taco bell
06.2012 - 08.2015
High School Diploma - undefined
Walter L. Cohen College Prep
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