Tierra Leblanc
New Orleans
Summary
I have built a strong foundation in customer service and hospitality through extensive experience in guest relations, front-of-house operations, reservation systems, and call handling. My background spans hotels, restaurants, retail, and administrative support, allowing me to adapt quickly and maintain professionalism in fast-paced environments. I excel in both written and verbal communication, with strong attention to detail, organizational skills, and proficiency in tools such as Microsoft Office, OPERA, POS systems, Salesforce, and various scheduling platforms. I am reliable, adaptable, and committed to delivering high-quality service, whether managing appointments, supporting guests, handling cash, or completing night audits.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservations Agent
NOLA Management Group, Inc.
05.2025 - Current
- Working with systems Opera and Opera Cloud
- Answering guest’s calls in a prompt manner
- Assist guest with making reservations
- Authorize payments and deposits
- Take payments for promotions , advanced purchases , booking.com, Expedia & other third party hotel booking sites.
- Assign rooms
- Pull deposits for all arriving reservations
- Issue refunds
- Call guest regarding declining payments , leave voicemails and follow up
- Creating multiple reservations at once
- Reporting guest invalid card numbers to both booking.com or Expedia
- Running daily reports
- Responding to emails
Customer Service Representative
Teleperformance USA
04.2025 - Current
- Handle customer inquiries and issues remotely
- Acting as the initial point of contact for customers. address questions, resolve problems, and provide information via phone, email, or chat.
- Aiming to ensure customer satisfaction while adhering to company policies.
Front Desk Agent/PBX Operator
Omni Royal Orleans
06.2024 - Current
- 1. Check all guest in & out during my shift
- 2. Collect payments
- 3. Wake up calls
- 4. Work pbx ( answering phones )
- 5. Make reservations
- 6. Adjust internet charges off of every departure the following day.
- 7. Pull and authorize every guest deposit that’s still due to the hotel.
Guest Service Expert
Sheraton
12.2023 - Current
- (overnight shift)
- 1. Check all guest in & out during my shift
- 2. Collect payments
- 3. Wake up calls for airlines & regular guest
- 4. Work PBX
- 5. Make reservations for walk in guest
- 6. Assign and Check airline pilots and flight attends in
- 7. Run airline reports
- 8. Adjust internet charges off of every departure the following day.
- 9. Pull and authorize every guest deposit that’s still due to the hotel.
Hostess
Four Seasons
05.2022 - Current
- Booked and confirmed reservations
- Seated guests
- Answered and monitored phone calls
- Accommodated and managed large parties
- Provided excellent customer service
- Trained new employees
- Assisted with bussing and arranging tables
Education
High school or equivalent - undefined
Warren Easton Senior High School
New Orleans, LA05.2014
Skills
- Exceptional Customer Service & Guest Relations
- Professional Email & Phone Communication
- Strong Attention to Detail
- Effective Communication & Interpersonal Skills
- Time Management & Multitasking
- Phone Etiquette & Call Handling
- Appointment Scheduling & Calendar Management
- Hospitality-Focused Support for Guest Needs
Certification
- CPR Certification, 2023-03-01, Present
- Esthetician, 2017-05-01, Present, My position as an esthetician is to make my client feel beautiful with or without makeup, analyze the skin, help nourish the skin, relieve stress and massage, educate my clients on their skin type, recommend flawless products.
- First Aid Certification
- ServSafe
- Driver's License
Additional Information
Excellent typing skills, Proficient in Microsoft Word, POS Systems, Scheduling & Calendars, Microsoft Teams, Organization & Prioritization, Problem solving, Adaptability, Team work, Great Customer service, Communication
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Availability: New Orleans, LA - Metairie, LA - Chalmette, LA
- Visa Status: Authorized to work in the US for any employer
Timeline
Reservations Agent
NOLA Management Group, Inc.
05.2025 - Current
Customer Service Representative
Teleperformance USA
04.2025 - Current
Front Desk Agent/PBX Operator
Omni Royal Orleans
06.2024 - Current
Guest Service Expert
Sheraton
12.2023 - Current
Hostess
Four Seasons
05.2022 - Current
High school or equivalent - undefined
Warren Easton Senior High School