TIERRA NELSON
Baton Rouge
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Baton Rouge Orthopaedic Clinic
Baton Rouge
06.2025 - Current
- Scheduled patient appointments and managed daily office calendar.
- Collected and processed patient information during check-in procedures.
- Assisted patients with billing inquiries and payment options clearly.
- Collaborated with medical staff to streamline patient flow in clinic operations.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Secretary
American Marketing Association
Jackson
09.2023 - 05.2025
- Coordinated and scheduled meetings, communicated updates, and managed club communications to ensure smooth operations.
- Documented meeting minutes and tracked action items, contributing to strategic planning and execution of club initiatives.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Brand Ambassador
Old Navy
Baton Rouge
04.2021 - 03.2025
- Provided customer support to 50+ customers daily, assisting with product location and selection.
- Maintained displays, merchandise organization, and store upkeep for an enhanced shopping experience.
- Developed customer loyalty through effective communication and personalized service.
- Assisted in visual merchandising to enhance store presentation.
- Trained new staff on brand values and customer engagement techniques.
Education
Bachelor of Business Administration - Marketing
Jackson State University
Jackson, MS05.2025
Skills
- Sales enablement
- Digital Advertising
- Social media strategy
- Brand promotion
- Customer engagement
- Event planning
- Digital content creation
- Proposal writing
- Proficient in Microsoft Office Suite
- Adobe Photoshop
- Basic SEO
- Critical thinking
- Problem-solving
- Merchandising
- Adaptability
- Attention to detail
- Strong communication
- Teamwork
- Customer support
- Relationship building
- Effective communication
- Appointment scheduling
- Patient feedback management
- Multitasking and organization
- Money handling
Skills Certifications
Sales enablement, Digital Advertising, Social media strategy, Brand promotion, Customer engagement, Event planning, Digital content creation, Proposal writing, Proficient in Microsoft Office Suite, Adobe Photoshop, Basic SEO, Critical thinking, Problem-solving, Merchandising, Adaptability, Attention to detail, Strong communication, Teamwork, Customer support, Relationship building
Certification
Sales enablement
Timeline
Patient Access Representative
Baton Rouge Orthopaedic Clinic
06.2025 - Current
Secretary
American Marketing Association
09.2023 - 05.2025
Brand Ambassador
Old Navy
04.2021 - 03.2025
Bachelor of Business Administration - Marketing
Jackson State University