Tiffany L. Watkins
New Orleans,LA
Summary
Supervise teams and enhance patient access processes by implementing workflow improvements and conducting performance evaluations. Expertise in insurance verification, revenue cycle management, and ensuring regulatory compliance. Proven ability to optimize staff training and development to improve customer service and operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Access Supervisor
Touro Infirmary
11.2022 - Current
- Supervise a team of 25 Patient Access Representatives within the Emergency departments, Monitor daily operations, including patient registration, insurance verification, co-pay collections, and prepared the monthly schedule. Ensure compliance with hospital policies, HIPAA, and payer requirements. Develop and deliver training programs to improve staff performance, accuracy, and customer service skills. Implement workflow improvements that reduce registration errors, Collaborate with revenue cycle and clinical teams to resolve billing discrepancies and streamline authorization processes. Conduct performance evaluations, coaching, and disciplinary actions to maintain staff accountability.
- Monitored daily operations of the department to ensure smooth flow of patient traffic through check-in and check-out processes.
- Performed quality assurance audits on data entry accuracy and process adherence.
- Provided guidance and support for staff members when needed during high volume times or challenging situations.
- Supervised patient registration processes to ensure compliance with hospital policies and procedures.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
Financial Counselor/Insurance Specialist
New Orleans East Hospital
12.2014 - 11.2022
- Audit of insurance, obtain eligibility of benefits and authorization, admitting of patients, emergency room registration,
- Achieved departmental goals and objectives by instituting new process and standards for patient care
- Organize update and maintain over 100 patients encounters daily
- Train staff to provide top quality patient care to ensure HIPPA compliance
- Pre-registrar patients for physical therapy appointments ensure all orders are signed & uploaded in patient encounter, with minimal supervision.
- Educated patients on financial assistance programs and insurance options.
- Analyzed payment plans to ensure affordability and accessibility for patients.
- Improved patient satisfaction by offering comprehensive financial counseling services, ensuring clarity on billing and insurance processes.
Patient Access Representative/Scheduler
Touro Infirmary Hospital (TASC)
02.2013 - 12.2014
- Facilitated patient registration and appointment scheduling to enhance workflow efficiency.
- Ensured accurate data entry into electronic health record systems for improved patient management.
- Coordinated insurance verification processes to streamline patient access and reduce delays.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Processed payments received from patients according to established guidelines for proper accounting procedures.
- Managed patient check-in and registration processes smoothly and efficiently.
Patient Access Rep II/Scheduler
East Jefferson General Hospital
05.2009 - 02.2013
- Schedule outpatient and nuclear stress test and surgical procedures
- Answer multiple phone lines registration of patients, check out patients, insurance verification, obtain authorization, prepare charts and inform patients of their financial responsibility.
- Supported patients with customized patient teaching tools.
- Coordinated with doctors and registered nurses to develop care plans for patients, prepared for HIPPA and JCAHO reviews.
- Trained new staff on patient access protocols, enhancing team efficiency and service delivery standards.
Education
Some College (No Degree) - Dental Hygiene
Bryman College
New Orleans, LASome College (No Degree) - Business Administration
Southern University
New OrleansHigh School Diploma -
Alcee Fortier High School
New Orleans, LA05.1995
Skills
- Quality assurance audits
- Patient registration
- Workflow optimization
- Staff performance evaluation
- Team collaboration
- Conflict management
- Patient Access & Registration
- Insurance Verification & Authorization
- Team Leadership & Staff Training
- Scheduling & Admissions Coordination
- HIPAA Compliance & Regulatory Standards
- Customer Service & Patient Relations
- Data Analysis & Performance Metrics
- Workflow Process Improvement
- Strong leadership
- Money handling
Timeline
Patient Access Supervisor
Touro Infirmary
11.2022 - Current
Financial Counselor/Insurance Specialist
New Orleans East Hospital
12.2014 - 11.2022
Patient Access Representative/Scheduler
Touro Infirmary Hospital (TASC)
02.2013 - 12.2014
Patient Access Rep II/Scheduler
East Jefferson General Hospital
05.2009 - 02.2013
Some College (No Degree) - Dental Hygiene
Bryman College
Some College (No Degree) - Business Administration
Southern University
High School Diploma -
Alcee Fortier High School