Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Tiffanie Smith

Gretna

Summary

Experienced optician with a comprehensive background in optical dispensing, contact lens fitting, and eyewear adjustments. Demonstrated ability to conduct vision screenings and perform diagnostic evaluations, ensuring accurate prescriptions and patient satisfaction. Proficient in managing inventory, processing transactions, and providing customer service in both retail and clinical settings. Engaged in ongoing education to stay current with advancements in optometry technology and eyewear trends.

Customer-focused Eyewear Specialist with 20 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.

Detail-focused optician known for productivity and efficiency in task completion. Possess strong skills in lens fitting, frame adjustment, and customer service, ensuring optimal vision care solutions for each client. Excel in communication, problem-solving, and time management to enhance patient satisfaction and streamline operations.

Highly skilled Optician with relevant experience in patient care, eyewear prescriptions, and dispensing corrective lenses. Strengths include comprehensive knowledge of optics, exceptional interpersonal skills to interpret patient needs and strong technical abilities for precise lens crafting. Previous work has shown significant improvements in delivering efficient optical services to patients, ensuring both comfort and accuracy.

Experienced with optical dispensing, ensuring accurate prescriptions and optimal lens fittings. Utilizes advanced lens technologies and patient care techniques to enhance vision solutions. Track record of effective communication and patient satisfaction through personalized service.

Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.

Optical professional with thorough background in patient care and eyewear fitting. Recognized for collaborative approach and consistently achieving optimal results in dynamic environment. Skilled in precision adjustments and client consultations, demonstrating adaptability and reliability.

Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.

Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

30
30
years of professional experience

Work History

Optician

Optical One
10.2022 - 05.2025
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Organized inventory according to product type and manufacturer specifications.
  • Greeted patients warmly upon arrival at office or store location.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Processed payments for products purchased by customers.
  • Participated in continuing education courses related to optometry technology advances.
  • Provided recommendations on eye care products including cleaning solutions and lens cases.
  • Ordered stock from suppliers based on customer orders.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Dispensed contact lenses upon completion of fitting process.
  • Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Calculated measurements for eyewear using optical measuring devices.
  • Monitored patient progress while wearing new lenses or frames.
  • Maintained accurate records of all transactions in computer system.
  • Adjusted eyewear for proper fit and comfort level.
  • Repaired broken frames using specialty tools and equipment.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Supervised and contributed to training student opticians.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Managed client frame selection processes and walked through lens options.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Maintained records of prescriptions, orders and payments.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Verified finished lenses ground to prescription specifications.
  • Wrote up work orders for grinding lenses and assembling eyeglasses.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Repaired and adjusted frames to meet customer needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.

Kitchen Staff Member

Jan's Cajun Restaurant
03.2018 - 02.2021
  • Operated kitchen equipment to prepare meals efficiently and safely.
  • Assisted chefs in food preparation, ensuring quality standards were met consistently.
  • Maintained cleanliness of kitchen area, adhering to health and safety regulations.
  • Monitored inventory levels, restocking supplies as needed to support operations.
  • Collaborated with team members to optimize workflow during peak service hours.
  • Trained new staff on kitchen procedures and operational best practices.
  • Implemented process improvements that enhanced food preparation speed and efficiency.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.

Sales Associate

Cato Fashions
06.2016 - 02.2018
  • Exceeded sales targets through effective product placement and customer engagement strategies.
  • Developed strong customer relationships, enhancing repeat business and brand loyalty.
  • Trained new associates on sales techniques and customer service best practices.
  • Analyzed customer feedback to improve service delivery and address concerns promptly.
  • Maintained knowledge of product features and benefits to drive informed purchasing decisions.
  • Streamlined inventory processes, reducing stock discrepancies and improving order accuracy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Shoe Department Manager

Masion Blanche
05.2003 - 06.2014
  • Managed daily operations of shoe department, ensuring optimal stock levels and merchandise presentation.
  • Trained and mentored staff on customer service best practices and product knowledge.
  • Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
  • Analyzed sales data to identify trends, driving targeted promotions to increase revenue.
  • Coordinated visual merchandising strategies to maximize product visibility and customer engagement.
  • Oversaw scheduling and staffing needs, adjusting resources based on peak business hours.
  • Oversaw the implementation of loss prevention measures, leading to a significant reduction in incidents of theft or damage within the department.
  • Improved customer satisfaction by providing personalized shoe recommendations and attentive service.
  • Enhanced visual merchandising strategies, resulting in higher customer engagement and increased sales of featured products.

Optician

Walmart
05.1998 - 05.2003
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Organized inventory according to product type and manufacturer specifications.
  • Greeted patients warmly upon arrival at office or store location.
  • Processed payments for products purchased by customers.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Participated in continuing education courses related to optometry technology advances.
  • Provided recommendations on eye care products including cleaning solutions and lens cases.
  • Ordered stock from suppliers based on customer orders.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Dispensed contact lenses upon completion of fitting process.
  • Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Calculated measurements for eyewear using optical measuring devices.
  • Monitored patient progress while wearing new lenses or frames.
  • Maintained accurate records of all transactions in computer system.
  • Adjusted eyewear for proper fit and comfort level.
  • Repaired broken frames using specialty tools and equipment.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Managed client frame selection processes and walked through lens options.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Maintained records of prescriptions, orders and payments.

Optician

American's Best Contacts and Eyeglasses
05.1995 - 05.1998
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Organized inventory according to product type and manufacturer specifications.
  • Greeted patients warmly upon arrival at office or store location.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Processed payments for products purchased by customers.
  • Participated in continuing education courses related to optometry technology advances.
  • Provided recommendations on eye care products including cleaning solutions and lens cases.
  • Ordered stock from suppliers based on customer orders.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Dispensed contact lenses upon completion of fitting process.
  • Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Calculated measurements for eyewear using optical measuring devices.
  • Monitored patient progress while wearing new lenses or frames.
  • Maintained accurate records of all transactions in computer system.
  • Adjusted eyewear for proper fit and comfort level.
  • Repaired broken frames using specialty tools and equipment.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Managed client frame selection processes and walked through lens options.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.

Education

High School Diploma -

Fisher Middle High
Lafitte, LA
05-1995

Skills

  • Contact lens fitting
  • Optical measurements
  • Vision screenings
  • Eyewear adjustments
  • Insurance verification
  • Sales recommendations
  • Problem resolution
  • Customer service
  • Communication skills
  • Adjusting eyewear
  • Multifocal lenses
  • Order preparation
  • Optical equipment operation
  • Optical dispensing
  • Corrective lens options
  • Frame fitting
  • Eyewear brands
  • Contact lens
  • Eyewear trends
  • Visual acuity testing
  • Repairing glasses
  • Eyeglass repair
  • Optical orders
  • Progressive lenses expertise
  • Contact lens care
  • Transaction processing
  • Contact lens instruction
  • Selecting frames
  • Problem-solving
  • Teamwork and collaboration
  • Fashion trends awareness
  • Multitasking
  • Effective communication
  • Repairing Eyewear
  • Teamwork
  • Progressive lens fitting
  • Children's eyewear
  • Multitasking Abilities
  • Computer skills
  • Retail sales
  • Frame selection
  • Optical terminology
  • Prescription interpretation
  • Attention to detail
  • Quality control
  • Patient history documentation
  • Fittings
  • Frame repair
  • Appointment scheduling
  • Data verification
  • Insurance approvals
  • Conducting fittings
  • Administrative functions
  • Time management
  • Active listening
  • Verifying prescriptions
  • Inventory management
  • Patient testing
  • Product and service recommendations
  • Decision-making
  • Excellent communication
  • Optical equipment testing
  • Work order preparation
  • Prescription evaluation
  • Optical display arrangements
  • Managing repairs
  • Provider training
  • Problem-solving abilities
  • Reliability
  • Critical thinking
  • Visual field testing
  • Organizational skills
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Patient education
  • Patient confidentiality
  • Prescription verification
  • Relationship building
  • Computer proficiency
  • Team building
  • Self motivation
  • Goal setting
  • Professionalism
  • Follow-up care

Languages

English
Professional

References

References available upon request.

Timeline

Optician

Optical One
10.2022 - 05.2025

Kitchen Staff Member

Jan's Cajun Restaurant
03.2018 - 02.2021

Sales Associate

Cato Fashions
06.2016 - 02.2018

Shoe Department Manager

Masion Blanche
05.2003 - 06.2014

Optician

Walmart
05.1998 - 05.2003

Optician

American's Best Contacts and Eyeglasses
05.1995 - 05.1998

High School Diploma -

Fisher Middle High

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Tiffanie Smith