Hi, I’m
Tiffany B. Micken
New Orleans
Summary
Client-focused and dependable professional with experience in customer service, hospitality, and sales. Skilled in front-desk operations, guest support, and building strong client relationships. Licensed Esthetician with hands-on training in skincare analysis and advanced treatment protocols. Known for professionalism, attention to detail, and maintaining a polished, welcoming environment.
Overview
10
years of professional experience
Work History
Prince Conti HotelNew Orleans, LA, USA
Hotel Front Desk Agent
11.2023 - 05.2024
Job overview
- Maximized room revenue by accurately quoting luxury-standard rates and upselling premium accommodations.
- Managed full guest experience including check-in/check-out, payment processing, and issue resolution.
- Provided concierge-level recommendations for dining, entertainment, and local attractions.
- Handled high-volume phone and in-person inquiries with professionalism and efficiency.
- Trained new employees on hotel software, desk procedures, and guest service expectations.
- Maintained a clean, organized, and customer-ready front desk environment.
- Ensured compliance with safety, privacy, and hospitality standards.
Prince Conti HotelNew Orleans, LA, USA
Hotel Front Desk Agent
11.2023 - 05.2024
Job overview
- Maximized room revenue by accurately quoting luxury-standard rates and upselling premium accommodations.
- Managed full guest experience including check-in/check-out, payment processing, and issue resolution.
- Provided concierge-level recommendations for dining, entertainment, and local attractions.
- Handled high-volume phone and in-person inquiries with professionalism and efficiency.
- Trained new employees on hotel software, desk procedures, and guest service expectations.
- Maintained a clean, organized, and customer-ready front desk environment.
- Ensured compliance with safety, privacy, and hospitality standards.
Ulta BeautyDouglasville, GA, USA
Sales Specialist
11.2021 - 02.2022
Job overview
- Built genuine client relationships to enhance the in-store shopping experience and increase brand loyalty.
- Matched clients with personalized beauty, makeup, skincare, and haircare solutions tailored to their unique needs.
- Expanded product knowledge through ongoing training, departmental meetings, and brand workshops.
- Ensured full compliance with company policies, sales procedures, and merchandising standards.
- Contributed to improved customer engagement and store revenue through targeted sales strategies.
- Assisted with visual merchandising, stock management, and product presentation.
Ulta BeautyDouglasville, GA, USA
Sales Specialist
11.2021 - 02.2022
Job overview
- Built genuine client relationships to enhance the in-store shopping experience and increase brand loyalty.
- Matched clients with personalized beauty, makeup, skincare, and haircare solutions tailored to their unique needs.
- Expanded product knowledge through ongoing training, departmental meetings, and brand workshops.
- Ensured full compliance with company policies, sales procedures, and merchandising standards.
- Contributed to improved customer engagement and store revenue through targeted sales strategies.
- Assisted with visual merchandising, stock management, and product presentation.
Victoria's SecretNew Orleans, LA, USA
Sales Specialist
11.2014 - 12.2018
Job overview
- Developed and implemented sales strategies to consistently meet or exceed sales goals.
- Converted prospects into customers through expert product knowledge and personalized recommendations.
- Delivered product demonstrations and educated customers on styles, fits, and new releases.
- Prepared and delivered sales proposals and special promotions.
- Built and maintained strong customer relationships to encourage repeat business.
- Provided after-sales support to ensure high satisfaction and brand loyalty.
- Trained and mentored junior sales associates on customer engagement and sales techniques.
Victoria's SecretNew Orleans, LA, USA
Sales Specialist
11.2014 - 12.2018
Job overview
- Developed and implemented sales strategies to consistently meet or exceed sales goals.
- Converted prospects into customers through expert product knowledge and personalized recommendations.
- Delivered product demonstrations and educated customers on styles, fits, and new releases.
- Prepared and delivered sales proposals and special promotions.
- Built and maintained strong customer relationships to encourage repeat business.
- Provided after-sales support to ensure high satisfaction and brand loyalty.
- Trained and mentored junior sales associates on customer engagement and sales techniques.
Education
Delgado Community CollegeNew Orleans, LA
Esthetics Program
01.2025
University Overview
Training included: Skincare analysis, facials, waxing, advanced esthetic treatments, safety & sanitation, client consultation, and hands-on practice in a spa environment.
Delgado Community CollegeNew Orleans, LA
from Fundamentals of Accounting, Survey of Computer Applications, Business Composition
01.2013
Frederick Douglass Senior High School
High School Diploma
Southern University of New OrleansNew Orleans, LA
University Overview
Completed coursework toward degree (in progress credits).
Skills
Licensed Esthetician
Skincare Expertise
Customer Service Excellence
Hospitality Operations
Microsoft Office
Data Entry
Time Management
Multitasking
Professional Communication
Project Coordination
Opera Cloud Hotel System
Attention to Detail
Problem Solving
Critical Thinking
Team Collaboration
Sales Strategy
Product Knowledge
Client Relationship Building
Cover Letter
Dear Hiring Manager, I am pleased to submit my application for a position within your company. With experience across customer service, hospitality, and sales-as well as licensed training as an Esthetician-I bring a strong commitment to exceptional client care and professionalism. My background includes front-desk operations, guest support, and relationship building, where I have consistently been recognized for reliability, professionalism, and clear communication. I thrive in fast-paced environments, maintain a welcoming and polished atmosphere, and approach every task with attention to detail and a client-first mindset. As a licensed Esthetician, I also bring practical knowledge in skincare analysis, treatment protocols, and sanitation standards. I value creating positive, comfortable experiences for clients and am dedicated to supporting both team success and organizational excellence. Thank you for considering my application. I welcome the opportunity to discuss how my experience, work ethics, and dedication align with the needs of your team. Sincerely, Tiffany B. Micken
Timeline
Hotel Front Desk Agent
Prince Conti Hotel
11.2023 - 05.2024
Hotel Front Desk Agent
Prince Conti Hotel
11.2023 - 05.2024
Sales Specialist
Ulta Beauty
11.2021 - 02.2022
Sales Specialist
Ulta Beauty
11.2021 - 02.2022
Sales Specialist
Victoria's Secret
11.2014 - 12.2018
Sales Specialist
Victoria's Secret
11.2014 - 12.2018
Delgado Community College
Esthetics Program
Delgado Community College
from Fundamentals of Accounting, Survey of Computer Applications, Business Composition
Frederick Douglass Senior High School
High School Diploma