Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
Hi, I’m

Tiffany B. Micken

New Orleans

Summary

Client-focused and dependable professional with experience in customer service, hospitality, and sales. Skilled in front-desk operations, guest support, and building strong client relationships. Licensed Esthetician with hands-on training in skincare analysis and advanced treatment protocols. Known for professionalism, attention to detail, and maintaining a polished, welcoming environment.

Overview

10
years of professional experience

Work History

Prince Conti Hotel
New Orleans, LA, USA

Hotel Front Desk Agent
11.2023 - 05.2024

Job overview

  • Maximized room revenue by accurately quoting luxury-standard rates and upselling premium accommodations.
  • Managed full guest experience including check-in/check-out, payment processing, and issue resolution.
  • Provided concierge-level recommendations for dining, entertainment, and local attractions.
  • Handled high-volume phone and in-person inquiries with professionalism and efficiency.
  • Trained new employees on hotel software, desk procedures, and guest service expectations.
  • Maintained a clean, organized, and customer-ready front desk environment.
  • Ensured compliance with safety, privacy, and hospitality standards.

Prince Conti Hotel
New Orleans, LA, USA

Hotel Front Desk Agent
11.2023 - 05.2024

Job overview

  • Maximized room revenue by accurately quoting luxury-standard rates and upselling premium accommodations.
  • Managed full guest experience including check-in/check-out, payment processing, and issue resolution.
  • Provided concierge-level recommendations for dining, entertainment, and local attractions.
  • Handled high-volume phone and in-person inquiries with professionalism and efficiency.
  • Trained new employees on hotel software, desk procedures, and guest service expectations.
  • Maintained a clean, organized, and customer-ready front desk environment.
  • Ensured compliance with safety, privacy, and hospitality standards.

Ulta Beauty
Douglasville, GA, USA

Sales Specialist
11.2021 - 02.2022

Job overview

  • Built genuine client relationships to enhance the in-store shopping experience and increase brand loyalty.
  • Matched clients with personalized beauty, makeup, skincare, and haircare solutions tailored to their unique needs.
  • Expanded product knowledge through ongoing training, departmental meetings, and brand workshops.
  • Ensured full compliance with company policies, sales procedures, and merchandising standards.
  • Contributed to improved customer engagement and store revenue through targeted sales strategies.
  • Assisted with visual merchandising, stock management, and product presentation.

Ulta Beauty
Douglasville, GA, USA

Sales Specialist
11.2021 - 02.2022

Job overview

  • Built genuine client relationships to enhance the in-store shopping experience and increase brand loyalty.
  • Matched clients with personalized beauty, makeup, skincare, and haircare solutions tailored to their unique needs.
  • Expanded product knowledge through ongoing training, departmental meetings, and brand workshops.
  • Ensured full compliance with company policies, sales procedures, and merchandising standards.
  • Contributed to improved customer engagement and store revenue through targeted sales strategies.
  • Assisted with visual merchandising, stock management, and product presentation.

Victoria's Secret
New Orleans, LA, USA

Sales Specialist
11.2014 - 12.2018

Job overview

  • Developed and implemented sales strategies to consistently meet or exceed sales goals.
  • Converted prospects into customers through expert product knowledge and personalized recommendations.
  • Delivered product demonstrations and educated customers on styles, fits, and new releases.
  • Prepared and delivered sales proposals and special promotions.
  • Built and maintained strong customer relationships to encourage repeat business.
  • Provided after-sales support to ensure high satisfaction and brand loyalty.
  • Trained and mentored junior sales associates on customer engagement and sales techniques.

Victoria's Secret
New Orleans, LA, USA

Sales Specialist
11.2014 - 12.2018

Job overview

  • Developed and implemented sales strategies to consistently meet or exceed sales goals.
  • Converted prospects into customers through expert product knowledge and personalized recommendations.
  • Delivered product demonstrations and educated customers on styles, fits, and new releases.
  • Prepared and delivered sales proposals and special promotions.
  • Built and maintained strong customer relationships to encourage repeat business.
  • Provided after-sales support to ensure high satisfaction and brand loyalty.
  • Trained and mentored junior sales associates on customer engagement and sales techniques.

Education

Delgado Community College
New Orleans, LA

Esthetics Program
01.2025

University Overview

Training included: Skincare analysis, facials, waxing, advanced esthetic treatments, safety & sanitation, client consultation, and hands-on practice in a spa environment.

Delgado Community College
New Orleans, LA

from Fundamentals of Accounting, Survey of Computer Applications, Business Composition
01.2013

Frederick Douglass Senior High School

High School Diploma

Southern University of New Orleans
New Orleans, LA

University Overview

Completed coursework toward degree (in progress credits).

Skills

Licensed Esthetician

Skincare Expertise

Customer Service Excellence

Hospitality Operations

Microsoft Office

Data Entry

Time Management

Multitasking

Professional Communication

Project Coordination

Opera Cloud Hotel System

Attention to Detail

Problem Solving

Critical Thinking

Team Collaboration

Sales Strategy

Product Knowledge

Client Relationship Building

Cover Letter

Dear Hiring Manager, I am pleased to submit my application for a position within your company. With experience across customer service, hospitality, and sales-as well as licensed training as an Esthetician-I bring a strong commitment to exceptional client care and professionalism. My background includes front-desk operations, guest support, and relationship building, where I have consistently been recognized for reliability, professionalism, and clear communication. I thrive in fast-paced environments, maintain a welcoming and polished atmosphere, and approach every task with attention to detail and a client-first mindset. As a licensed Esthetician, I also bring practical knowledge in skincare analysis, treatment protocols, and sanitation standards. I value creating positive, comfortable experiences for clients and am dedicated to supporting both team success and organizational excellence. Thank you for considering my application. I welcome the opportunity to discuss how my experience, work ethics, and dedication align with the needs of your team. Sincerely, Tiffany B. Micken

Timeline

Hotel Front Desk Agent

Prince Conti Hotel
11.2023 - 05.2024

Hotel Front Desk Agent

Prince Conti Hotel
11.2023 - 05.2024

Sales Specialist

Ulta Beauty
11.2021 - 02.2022

Sales Specialist

Ulta Beauty
11.2021 - 02.2022

Sales Specialist

Victoria's Secret
11.2014 - 12.2018

Sales Specialist

Victoria's Secret
11.2014 - 12.2018

Delgado Community College

Esthetics Program

Delgado Community College

from Fundamentals of Accounting, Survey of Computer Applications, Business Composition

Frederick Douglass Senior High School

High School Diploma

Southern University of New Orleans

Tiffany B. Micken