Tiffany Chauffe
Prairieville
Summary
Results-driven dispatcher and customer service representative with expertise in conflict resolution and effective communication. Proven ability to manage high call volumes and high pace environments while training new staff and coordinating team efforts for optimal service.
Overview
2027
2027
years of professional experience
Work History
CSR, Dispatcher
AccuTemp Services
Baton Rouge
09.2023 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries and product information via phone and chat.
- Recorded customer interactions in company database to ensure accurate tracking and follow-up.
- Collaborated with team members to enhance service delivery and efficiency.
- Escalated complex issues to supervisors for further investigation and resolution.
- Trained new staff on call handling procedures and customer service protocols.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Monitored vehicle location and status using dispatch software.
- Facilitated communication between drivers and management to streamline operations.
- Scheduled and assigned technician routes based on priority and efficiency.
- Trained new dispatchers on systems and operational procedures.
- Handled high volume of phone calls while maintaining accuracy in data entry.
Shift Lead
CCs Coffee House
Port Allen
04.2014 - 01.2018
- Supervised daily operations to ensure efficient coffee preparation and service.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels to ensure consistent availability of coffee and supplies.
- Resolved customer complaints promptly to improve customer satisfaction and foster loyalty.
- Maintained cleanliness and organization of the coffee house environment.
- Collaborated with management to implement new beverage offerings and promotions.
- Assisted in cash handling procedures during shift transitions for accuracy.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees while overseeing daily work assignments to streamline operations.
- Supervised staff during shift changes and ensured transition went smoothly.
- Performed administrative tasks including filing documents, data entry.
Manager's Assistant
Cypress Seafood House
Plaquemine
2011 - 2013
- Supervised waitstaff to ensure high-quality customer service.
- Trained new servers on menu items and restaurant procedures.
- Managed server schedules and shift assignments effectively.
- Assisted in resolving customer complaints and concerns promptly.
- Coordinated with kitchen staff to ensure timely food delivery.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Assisted bartenders when needed during peak hours or when short staffed.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Plaquemine Senior High School
Plaquemine, LA05-2013
Science of Nursing
Southeastern Louisiana University
Hammond, LAScience of Nursing
Southern University And A&M College
Baton Rouge, LASkills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Multitasking abilities
- Good Telephone Etiquette
- Microsoft office
- Leadership
Timeline
CSR, Dispatcher
AccuTemp Services
09.2023 - Current
Shift Lead
CCs Coffee House
04.2014 - 01.2018
Manager's Assistant
Cypress Seafood House
2011 - 2013
High School Diploma -
Plaquemine Senior High School
Science of Nursing
Southeastern Louisiana University
Science of Nursing
Southern University And A&M College