Tiffany Flowers
Fort Polk
Summary
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Alorica
08.2023 - 10.2023
- Assist up to 150 customers per day with issues and concerns experienced during use of products and/or services
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Ophthalmic Imager
Virginia Eye Institute
06.2022 - 06.2023
- Transferred knowledge by training ophthalmic assistants, technicians and interns
- Demonstrated leadership by making improvements to work processes and helping to train others
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
- Understood and followed oral and written directions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Monitored quality of remote sensing data collection operations to identify necessary procedural or equipment changes and implement corrective actions
- Determined most appropriate tools and treatments for specific eye problems
- Documented patient care by charting patient condition and treatment in records
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function
- Maintained smooth patient flow throughout facility, promoting efficient overall operations
- Analyzed test results and contributed to diagnostic discussions for over 100 patients per day
- Responded to customer calls and emails to answer questions about products and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Head Bartender
Hangry Burger
10.2021 - 06.2022
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions
- Handled complaints and disputes from customers to promote customer satisfaction
- Designed and implemented new cocktails to drive customer interest and sales numbers
- Upsold customers from shelf to premium brands to help boost sales
- Created signature beverages to increase revenue and patron loyalty
- Trained 3 new bartenders on drink preparation and upselling techniques
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Optometic Technician
Northern Virginia Doctors of Optometry
12.2020 - 03.2022
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments
- Sent patient prescriptions to pharmacies and scheduled future appointments
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed
- Maintained smooth patient flow throughout facility, promoting efficient overall operations
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function
- Documented patient care by charting patient condition and treatment in records
- Conducted tonometry or tonography tests to measure intraocular pressure
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success
- Managed timely and effective replacement of damaged or missing products
- Investigated and resolved accounting, service and delivery concerns
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Optometric Assistant
Drs. May And Hettler
07.2020 - 12.2020
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Stocked clinical workstations and procedure rooms with necessary supplies
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
- Responded to customer calls and emails to answer questions about products and services
- Processed debit and credit card and electronic check payments
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Followed up with customers about resolved issues to maintain high standards of customer service
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
Optometric Assistant
NEW ERA EYECARE, LLC
01.2020 - 07.2020
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices
- Stocked clinical workstations and procedure rooms with necessary supplies
- Shadowed experienced staff and optometrist to observe daily tasks
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Kept facility stocked with necessary supplies, equipment and instruments
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
- Handled general office duties to support administrative staff during peak hours
- Prepared treatment rooms for patient examinations
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Supported administrative staff by processing payments
- Positioned patients properly during examination or treatment for comfort and safety
- Responded to customer calls and emails to answer questions about products and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Met customer call guidelines for service levels, handle time and productivity
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Bartender
Ted's Montana Grill
02.2019 - 07.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Trained new bartenders on drink preparation and upselling techniques
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management
Server
Alamo Drafthouse Cinema
07.2015 - 06.2016
- Cultivated warm relationships with regular customers
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Kept register accurate through correct billing, payment processing, and cash management practices
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Explained menu items and suggested appropriate options for food allergy concerns
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Server Shift Leader
Bar Louie
05.2014 - 07.2015
- Cultivated warm relationships with regular customers
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Kept register accurate through correct billing, payment processing, and cash management practices
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Explained menu items and suggested appropriate options for food allergy concerns
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
- Managed scheduling for Number servers, maintaining adequate staffing levels while accounting for personal employee needs
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Bartender
Red Lobster
06.2010 - 07.2013
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Obtained cash bank and stocked service bar to prepare for operation
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Explained daily specials and beverage promotions to exceed daily sales goals
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Criminal Justice/Law Enforcement Administration
George Mason University
Fairfax, VALiberal Arts And General Studies
Northern Virginia Community College
ManassasSome College (No Degree) - Criminal Justice
Virginia State University
PetersburgSkills
- Multi-line phone talent
- Account management
- Medical terminology knowledge
- Administrative support
- Strategic sales knowledge
- Key holder experience
- POS systems expert
- Money handling abilities
- Creative problem solving
- Report preparation
- Complaint resolution
- Sales expertise
Timeline
Customer Service Representative
Alorica
08.2023 - 10.2023
Ophthalmic Imager
Virginia Eye Institute
06.2022 - 06.2023
Head Bartender
Hangry Burger
10.2021 - 06.2022
Optometic Technician
Northern Virginia Doctors of Optometry
12.2020 - 03.2022
Optometric Assistant
Drs. May And Hettler
07.2020 - 12.2020
Optometric Assistant
NEW ERA EYECARE, LLC
01.2020 - 07.2020
Bartender
Ted's Montana Grill
02.2019 - 07.2020
Server
Alamo Drafthouse Cinema
07.2015 - 06.2016
Server Shift Leader
Bar Louie
05.2014 - 07.2015
Bartender
Red Lobster
06.2010 - 07.2013
Criminal Justice/Law Enforcement Administration
George Mason University
Liberal Arts And General Studies
Northern Virginia Community College
Some College (No Degree) - Criminal Justice
Virginia State University
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