Tiffany Gunter
Ball
Summary
Fraud professional prepared to address and resolve complex fraud cases. Extensive experience in conducting thorough investigations and implementing risk management protocols. Known for strong collaboration skills and ability to adapt to dynamic environments. Adept at leveraging analytical tools and maintaining high ethical standards.
Overview
5
5
years of professional experience
Work History
Fraud Analyst
Bank of Winnfield
Winnfield, LA
06.2025 - Current
- Reviewed and investigated reports of potential fraud, ensuring compliance with regulations.
- Utilized advanced analytics tools to monitor account activity and detect anomalies.
- Collaborated with cross-functional teams to enhance fraud detection strategies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine the level of fraud risk and prioritize investigations.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Review reports of all maintenance performed by all employees and checking all forms to make sure corrected forms were used and filled out properly. Review all documentation submitted for customer and accounts. Scan all documents and save in proper category to the correct ss#/tin or account #.
- Daily use of Excel and Word
- Issuing new and replacement debit cards.
- Experience with Windows, Horizon XE, Intercept, Visa, PaymentsOne, etc
Teller
Sabine State Bank & Trust
Winnfield, LA
05.2023 - 06.2025
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained cash drawer integrity by balancing daily transactions and conducting routine audits.
- Assisted customers with account inquiries and provided information on bank services and products.
- Collaborated with team members to enhance customer service delivery and resolve client issues promptly.
- Conducted regular audits of vault contents, identifying discrepancies and implementing corrective actions.
- Provided exceptional customer service by addressing inquiries related to vault transactions promptly and professionally.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Ensured secure transactions by strictly adhering to established security protocols and procedures.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
- Facilitated smooth customer interactions by efficiently processing requests for large currency transactions.
- Managed new account setups, ensuring compliance with company policies and procedures.
- Facilitated onboarding processes for clients, enhancing customer satisfaction and retention.
- Developed and maintained strong relationships with clients to promote long-term engagement.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
Sporting Goods Sales Associate
Nichols Dry Goods
Winnfield, LA
04.2021 - 04.2023
- Assisted customers in product selection, demonstrating extensive knowledge of sporting goods inventory.
- Provided exceptional customer service, ensuring positive shopping experiences for all patrons.
- Executed brand connections with customers to promote products and meet brand sales goals.
- Managed point-of-sale transactions, maintaining accuracy in cash handling and sales reporting.
- Resolved customer inquiries and complaints promptly, fostering long-term relationships and repeat business.
- Trained new associates on store policies, inventory management, and effective customer engagement techniques.
- Developed promotional displays to enhance product visibility and drive sales during peak seasons.
- Collaborated with team members to streamline inventory processes, improving stock replenishment efficiency.
- Maintained store displays and followed store housekeeping standards and procedures to provide an assortment of sporting goods.
- Ticketed items with pricing and mark-downs and restocked the sales floor according to the the merchandising plan.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
Education
High School Diploma -
Tioga High School
Tioga, LA05-2005
Skills
- Fraud detection
- Fraud prevention
- Fraud analysis
- Fraud patterns
- Transaction monitoring
- Transaction analysis
- Activity monitoring
- Dispute resolution
- Investigative techniques
- Fraud analysis
- Banking operations
- Procedure review
- Fraud analysis
- Fraud detection
- Written communication
- Email etiquette
Timeline
Fraud Analyst
Bank of Winnfield
06.2025 - Current
Teller
Sabine State Bank & Trust
05.2023 - 06.2025
Sporting Goods Sales Associate
Nichols Dry Goods
04.2021 - 04.2023
High School Diploma -
Tioga High School