Tiffany Perry
Westwego
Summary
Dynamic server with extensive experience, excelling in customer service and upselling techniques. Proven ability to enhance guest satisfaction through personalized service and effective communication. Skilled in POS system operation and maintaining health and safety standards, consistently ensuring a memorable dining experience in high-volume settings.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Treasure Chest Casino
07.2024 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Streamlined order-taking process to minimize wait times for diners.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server
Pat O'Brien's
05.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Commanders Palace
01.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
L.W Higgins
Westwego, LASkills
- Customer service
- POS system operation
- Menu knowledge
- Order accuracy
- Health and safety
- Upselling techniques
- Time management
- Conflict resolution
- Employee training
- Adaptable service
- Effective communication
- Strong work ethic
- Personalized service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Quality control
- Food safety practices
- Table bussing
- Dining area maintenance
- Allergy awareness
- Tableside etiquette
- Item promotion
- Menu presentation
- Food and beverage pairings
- Wine service
- Wine pairings
- Multitasking and organization
- Shift management
Timeline
Server
Treasure Chest Casino
07.2024 - Current
Server
Pat O'Brien's
05.2020 - 08.2023
Server
Commanders Palace
01.2019 - 03.2020
High School Diploma -
L.W Higgins
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