Tiffany Sodachanh
Terrytown
Summary
Results-oriented Cosmetologist experienced in client consultations and personalized hair care plans. Enhanced salon revenue through effective upselling and developed lasting client relationships. Focused on delivering exceptional customer service and fostering client loyalty through customized treatment plans.
Overview
21
21
years of professional experience
Work History
Cosmetologist
All About U Salon
4533 Airline Drive
04.2018 - Current
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Trained staff on product knowledge, improving sales through effective recommendations to clients.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Utilized social media platforms effectively for promoting the salon's services which led to increased foot traffic into the establishment.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve the appearance of customers and provide different looks.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Maintained a high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained a high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed customized hair care plans based on individual client consultations and assessments.
- Implemented new techniques in hair color application, enhancing service offerings and client results.
Cosmetologist
Head to Toe Hair & Nails
4931 W. Esplanade
03.2013 - 04.2018
- Delivered exceptional hair and nail services, ensuring client satisfaction and repeat business.
- Developed customized hair care plans based on individual client consultations and assessments.
- Mentored junior cosmetologists, providing guidance on techniques and customer service best practices.
- Collaborated with team members to maintain a clean, organized workspace and adhere to safety standards.
- Implemented new techniques in hair color application, enhancing service offerings and client results.
- Streamlined appointment scheduling processes, increasing efficiency in daily operations and reducing wait times.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Conducted thorough assessments of client needs, ensuring tailored services that meet diverse preferences and trends.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
Server/Bartender
Cafe East
4628 Rye Street
08.2009 - 03.2011
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed table assignments to optimize workflow and minimize wait times during peak hours.
- Collaborated with kitchen staff to streamline order processing and enhance meal delivery efficiency.
- Trained and mentored new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints effectively, maintaining high satisfaction levels and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Cashier
Terrytown Cafe
2018 Carol Sue Ave
06.2005 - 08.2009
- Collaborated with kitchen staff to streamline order delivery and maintain food quality standards.
- Monitored dining area for cleanliness and organization, ensuring compliance with health regulations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided exceptional customer service by efficiently managing transactions and resolving inquiries.
- Ensured compliance with health and safety regulations by following proper food handling procedures.
- Managed multiple tasks in high-volume environment.
Education
Cosmetology License - Cosmetology
Vanguard College of Cosmetology
3321 Hessmer Ave.03-2013
Skills
- Licensed cosmetologist
- Hair styling
- Men, women, and children haircuts
- Hair coloring expertise
- Hair coloring and highlighting
- Hair conditioning
- Waxing treatments
- Sanitation practices
- Sanitation maintenance
- Scheduling appointments
- Client consultation
- Client education
- Client engagement
- Product knowledge
- Retail product knowledge
- Styling tools
- Decision-making
- Continuing education
- Professionalism and ethics
- Social skills
- Clear communication
- Positive communication
- Active listening
- Relationship building and management
Timeline
Cosmetologist
All About U Salon
04.2018 - Current
Cosmetologist
Head to Toe Hair & Nails
03.2013 - 04.2018
Server/Bartender
Cafe East
08.2009 - 03.2011
Server/Cashier
Terrytown Cafe
06.2005 - 08.2009
Cosmetology License - Cosmetology
Vanguard College of Cosmetology