Tiffany Wallace
Tickfaw,LA
Summary
Dedicated professional with a strong focus on customer engagement, ensuring high client satisfaction through exceptional service delivery and effective problem resolution.
Overview
18
18
years of professional experience
Work History
Disconnect Associate
Tangipahoa Water District
06.2016 - 04.2024
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Managed daily transactions using service specific software, ensuring accuracy and efficiency in financial handling.
- Trained new associates on company policies, procedures, and customer engagement techniques.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
New Customer Associate
Tangipahoa Water District
08.2006 - 04.2010
- Assisted customers with inquiries regarding water services and billing processes.
- Collaborated with team members to streamline customer service workflows and improve response times.
- Processed service requests accurately, ensuring timely resolution of issues.
Payment Processor
Tangipahoa Water District
04.2010 - 05.2016
- Processed payments accurately and efficiently to ensure timely revenue collection.
- Managed customer accounts, addressing inquiries and resolving discrepancies promptly.
- Utilized payment processing software to streamline transaction workflows and improve accuracy.
- Trained new staff on operational procedures and payment handling protocols.
- Developed and implemented best practices for processing efficiencies, reducing errors in transactions.
Skills
- Time management
- Attention to detail
- Computer skills
- Customer engagement
- Courteous and professional
Timeline
Disconnect Associate
Tangipahoa Water District
06.2016 - 04.2024
Payment Processor
Tangipahoa Water District
04.2010 - 05.2016
New Customer Associate
Tangipahoa Water District
08.2006 - 04.2010