Tim Frazer
Scott,LA
Summary
Professional in sales and customer success with robust experience in driving new business opportunities, client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
9
9
years of professional experience
Work History
Customer Success Manager-AE
Horizon Cloud-Caterease
11.2022 - Current
- Sold 200+ deals, adding over $2MM in ARR
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales and marketing teams to provide insights on customer feedback, shaping future product developments.
Sales Manager
Tripworks
03.2022 - 10.2022
- Lead GTM strategy and built out full sales process
- Closed 50 deals in the first 6 months
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Account Executive
HHAeXchange
06.2021 - 03.2022
- Led full sales cycle for new software product line acquisition.
- Team lead in KPI's(80+ calls per day, time in sales cycle stages, 8-10 deal closings per month)
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
- Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
- Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
Account Executive
Toast
12.2019 - 06.2021
- Achieved 120% of Quota in Q1 & Q2, collaborated for optimal customer solutions.
- Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective sales cycles.
- Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
- Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
Business Development Manager
Ryder, Inc
02.2019 - 12.2019
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- 125% of Quota in Q2 of 2019
Branch Rental Manager
Penske Truck Leasing
11.2015 - 02.2019
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
- Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Promoted to branch management within 9 months, exceeding company goals regularly.
- Maintained a high-performing team through effective recruitment, training, and performance management.
- Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
Education
Bachelor's - Business Communication
University of Texas At Arlington
Arlington, TX12.2014
Skills
- Team Leading & Personal Development
- Sales Leadership
- Growth & Retention
- Full Sales Cycle Building, Management, & Implementation
- GTM Strategy
- Customer Relationships
- Customer retention
- Customer advocacy
- CRM software
- Account management
- Pipeline development
- Customer onboarding
Accomplishments
- Achieved or exceeded quota in every role
- Penske Ambassador Award for training new hires.
- Ranked #2 of 60 in the Jeb Blount sales training class for Penske.
- Certified in Toast Sales Skills Masterclass.
Timeline
Customer Success Manager-AE
Horizon Cloud-Caterease
11.2022 - Current
Sales Manager
Tripworks
03.2022 - 10.2022
Account Executive
HHAeXchange
06.2021 - 03.2022
Account Executive
Toast
12.2019 - 06.2021
Business Development Manager
Ryder, Inc
02.2019 - 12.2019
Branch Rental Manager
Penske Truck Leasing
11.2015 - 02.2019
Bachelor's - Business Communication
University of Texas At Arlington
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