Timera Ladner
Louisiana
Summary
Proven leader in operational efficiency and team management, leveraging expertise in Lean principles and effective communication to drive success at Riverstone Logistics. Achieved customer satisfaction through innovative strategies and strong problem-solving abilities. Skilled in fostering teamwork and collaboration, consistently exceeding performance goals.
Overview
4
4
years of professional experience
Work History
Assistant Location Manager
Riverstone Logistics
02.2023 - Current
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Fostered positive relationships with vendors and suppliers, negotiating contracts that resulted in cost savings without sacrificing quality.
- Collaborated with cross-functional teams for seamless project execution and optimal results.
- Reinforced company values through leading by example, maintaining integrity while achieving business objectives.
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation.
- Adhered to industry best practices, incorporating relevant guidelines into daily operational procedures.
- Established clear communication channels, fostering an open dialogue between team members and management.
- Managed a team of employees for increased productivity and a strong work culture.
- Analyzed performance data to identify areas of improvement and develop targeted action plans accordingly.
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed comprehensive training programs for new hires that facilitated quick integration into the workforce while upholding high standards of professionalism.
Lead Dispatcher
PTG Logistics
06.2021 - 02.2023
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement..
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
Education
N/A - Engineering Mechanics
Madison Preparatory Academy
Baton Rouge, LASkills
- Standard Operating Procedures
- Lean principles
- Warehouse Operations
- Customer Relations
- Management
- Operations Management
- Staff Supervision
- Team Training
- Performance monitoring
- Compliance Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Reliability
- Effective Communication
- Microsoft Office
- Documentation and Recordkeeping
- Data Entry
Timeline
Assistant Location Manager
Riverstone Logistics
02.2023 - Current
Lead Dispatcher
PTG Logistics
06.2021 - 02.2023
N/A - Engineering Mechanics
Madison Preparatory Academy
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