Timirra Pierre

· Take inbound and outbound calls assist members with healthcare insurance

· Created task

· Work to close open tickets

· Schedule appointments with nurse

· Find providers for members

· Assembled commercial kitchen equipment

· Used hand and power tools to complete assembly tasks

· Maintained a clean and organized work area

· Worked with team members

· Followed safety procedures and manufacturing

• Responsible for taking calls answering inbound calls
• Troubleshooting computers and work systems for VA employees
• Creating Incident Tickets in the ServiceNOW system
• Assisted many employees with getting into their system and fixing problems with computers or laptops that was broken and could be troubleshooted over the phone.

• Responsible for answering inbound calls and working in the DELTA system
• Checking the status of State Tax refund
• Educating taxpayers on the letters that were sent out to them about payments and offsets
• Setting up payment plans for taxpayers to pay overdue balance on account
• Helped over 200+ taxpayers with getting refunds sent on time, setting up payment plans to get driver licenses renewed and passed over 20+ QA calls.

• Responsible for answering inbound calls and working under the SAM.gov and ServiceNOW system
• Led users with getting their registration for their business updated or submitted
• Check the status of the user registration
• Assisted over 100+ business owners get their registration submitted, updated and provided users with the status of already submitted registration.

• Responsible for answering inbounds calls for Apple iPhone customers
• Trouble shooting iPhone, iPad, MacBook and Apple Watch
• Billing
• Refunds
• Subscriptions
• Account Recovery (unlocking iPhone, iPad, MacBook and Apple Watch)
• Assisted over 200+ apple customers with any issue they called in with. Passed over 25+ QA Graded calls.