Timothy Grigg
Mattress Direct
Baton Rouge
31
years of professional experience
Results-driven Operations Professional with a strong background in operational management. Specializes in developing and implementing process improvements that enhance business performance and foster collaboration. Focused on strategic planning and operational efficiency to achieve organizational goals.
Work History
Store Manager/Trainer
10 Years 2 Months- Managed store operations, ensuring exceptional performance and delivering excellent customer service
- Assist guests in all aspects of store services including handling complaints and inquiries
- Supported store and marketing teams in reaching sales objectives
- Trained and mentored new sales associates, fostering a knowledgeable and customer-focused team
Operations Manager
6 Years 4 Months- Led cross-functional teams in developing and implementing process improvements.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Streamlined inventory management processes to enhance operational efficiency.
- Mentored staff, fostering a culture of continuous improvement and accountability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated logistics operations to ensure timely delivery of goods across multiple channels.
Store Manager
7 Years 2 Months- Managed store operations, ensuring exceptional performance and high customer satisfaction
- Assisted customers with store services, resolving complaints to enhance customer experience
- Coordinated sales promotions, driving sales to meet budgets and goals
- Developed and implemented effective training programs for new team members.
Operator-Mechanic/Assistant Team Leader
6 Years 6 Months- Oversaw daily production and shipment of high density polyethylene bottles to Castor Motor Oil Co, ensuring timely delivery and product availability.
- Facilitated training courses on operations, including Analytical Troubleshooting
- Contributed to implementation of 5S workplace organization and standardization program across plant, enhancing operational efficiency and workplace safety.
- Gathered and recorded data to assess and maintain quality of the product
- Collected and analyzed data to evaluate and uphold product quality standards, supporting consistent production reliability.
- Contributed to the first responder team, holding first aid and CPR certification.
- Contributed actively to the Safety Committee by analyzing and addressing potential safety hazards alongside associate safety training implementation.
Sales Associate
1 Year 6 Months- Guided customers in selecting boats and marine, hunting, and fishing equipment, enhancing their purchasing experience
- Conducted daily verification of firearm and ammunition stock, ensuring inventory accuracy and availability
- Provided exceptional customer service, assisting customers with product selection and inquiries.
- Maintained product knowledge to enhance sales strategies and customer engagement.
- Assisted in inventory management, ensuring accurate stock levels and organized displays.
Customer Service Representative
1 Year 9 Months- Addressed customer inquiries, clarifying how loan, escrow, insurance, and taxes impact mortgages in Customer Service Phone Queue
- Conducted research and analysis of existing mortgage loans to enhance customer service responses
- Resolved customer inquiries and issues using banking software to ensure prompt service delivery.
- Managed account transactions and discrepancies, maintaining accuracy in financial records.
- Trained new staff on customer service protocols and bank policies, enhancing team performance.
Assistant Branch Manager/Loan officer
7 Years 2 Months- Led branch operations and managed bank staff, while achieving monthly goals for new loan and account generation.
- Conducted hands-on customer service training for bank personnel, enhancing service delivery and team engagement.
Education
Bachelor of Arts - Business
Skills
Retail management
Operational safety
Task delegation
Brand awareness
Sales training
Inventory management
Staff development
Staff recruitment
Timeline
Operations Manager
SRS Distribution
01.2020 - 05.2026Read More
Store Manager/Trainer
Mattress Direct
05.2016 - CurrentRead More
Store Manager
Mattress Firm
03.2012 - 05.2019Read More
Operator-Mechanic/Assistant Team Leader
Graham Packaging
09.2005 - 03.2012Read More
Sales Associate
Academy Sports
03.2004 - 09.2005Read More
Customer Service Representative
Hibernia National Bank
08.2002 - 05.2004Read More
Assistant Branch Manager/Loan officer
Bank of West Baton Rouge
06.1995 - 08.2002Read More
Southeastern Louisiana University
Bachelor of Arts from Business
Read More