Timothy Young
Baton Rouge,LA
Summary
A leader of the food service industry and customer service industry for 11 years with a background of law enforcement. A combination of these skills result in a committed and reliable team-building manger wiling to go the distance to ensure every decision made is the best for the customer, the employee, and the business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Raising Cane's Chicken Fingers
10.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Shift Manager
Raising Canes Chicken Fingers
02.2022 - 10.2023
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Operations Supervisor/ OTP Level 3
McDonald's
08.2021 - 02.2022
- Managed Multiple units to ensure every customer was given a GOLDEN standard visit.
- Monitored supply chain and managed logistics functions for company.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- OTP (Operations Technology Professional level 3) monitored all technology inside the restaurant. Monitored Internet connectivity, POS connectivity and functionality, all monitors connected and working properly.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
General Manager of Operations
McDonald's
01.2020 - 08.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Performedrmed extensive analytical calculations, including a complete audit of each mutual fund.
- Monitoring all guest relations to ensure every situation from satisfaction to advertisement has been executed efficiently.
- Monitored Food Cost to ensure the business is and will remain profitable.
- Hired and developed potential employees to make sure the business is staffed and is able to meet any goals. Complete an effective crew schedule based of the store's needs.
- Monitor guest counts, and sales compared to the year before to make business decisions on staffing and stock levels.
- Monitor all cash flow inside the restaurant, including daily cash audit of registers and the safe.
- Coach employees and managers along proper security regulations to ensure theft and robbery situations would be handled effectively.
Correctional Officer Suprvisor
West Baton Rouge Sheriff's Office
05.2017 - 12.2020
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Observed behavior of residents individually and in groups.
- Physically patrolled and visually inspected units, yards, buildings, prisoners, prisoner property and clothing, to ensure the welfare, safety and security. Maintain visual surveillance of grounds by foot.
- Complied with and enforced security procedures.
- Effectively conducted searches of inmates and their surroundings to ensure no illegal contraband wa in their possession.
- Completed specialized training.
- Responding positively in demanding situations.
Fry Cook & Cashier
Raising Cane's
01.2018 - 11.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Mastered point-of-service (POS) computer system for order taking.
- Followed procedures for safe food preparation, assembly, and presentation.
- Took initiative to find extra tasks when scheduled duties were completed.
General Manager of Operations
Valluzzo Companies
12.2013 - 04.2017
- Performed Extensive Analytical calculations, including a complete audit of each mutual fund.
- Monitoring all guest relations to ensure every situation from satisfaction to advertisement has been executed efficiently..
- Monitored Food Cost to ensure the business is and will remain profitable.
- Hired and developed potential employees to make sure the business is staffed and is able to meet any goals. Complete an effective crew schedule based of the store's needs.
- Monitor guest counts, and sales compared to the year before to make business decisions on staffing and stock levels.
- Monitor all cash flow inside the restaurant, including daily cash audits of registers and the safe.
- Coach employees and managers along proper security regulations to ensure theft and robbery situations would be handled effectively.
Education
Bachelor of Science - Business Management
Louisiana State University At Shreveport
Shreveport, LAHigh School Diploma -
Brusly High School
Brusly, Louisiana05.2015
Skills
- Mathematical Calculation and Reasoning
- Supplier Monitoring
- Training Management
- Department Oversight
- Staff Scheduling
- Human Resources Oversight
- Team Leadership
- Recruitment and Hiring
- Decision Making
- Verbal and Written Communication
- Customer Service Management
- Financial Statement Review
- Sales Promotion
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Employee Coaching and Motivation
Certification
- ServSafe certified
- Certified ServSafe instructor and Proctor
Timeline
Operations Manager
Raising Cane's Chicken Fingers
10.2023 - Current
Shift Manager
Raising Canes Chicken Fingers
02.2022 - 10.2023
Operations Supervisor/ OTP Level 3
McDonald's
08.2021 - 02.2022
General Manager of Operations
McDonald's
01.2020 - 08.2021
Fry Cook & Cashier
Raising Cane's
01.2018 - 11.2019
Correctional Officer Suprvisor
West Baton Rouge Sheriff's Office
05.2017 - 12.2020
General Manager of Operations
Valluzzo Companies
12.2013 - 04.2017
Bachelor of Science - Business Management
Louisiana State University At Shreveport
High School Diploma -
Brusly High School
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