Tina Bankston
Lake Providence
Summary
Results-driven Customer Service Professional with a solid track record in delivering exceptional support and satisfaction. Proficient in inquiry management, issue resolution, and enhancing client experiences through effective communication and problem-solving skills. Committed to continuous improvement and upholding high standards of service excellence in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Trust Funds Coordinator
The Olive Branch Senior Care Living
11.2011 - 06.2020
- Managed patient Trust Funds and Accounts Receivable using Excel spreadsheets.
- Recorded all financial transactions, including sales, receipts, and payments accurately.
- Balanced trust fund accounts and performed bank deposits for patients and company.
- Provided excellent front desk service, greeting families and answering multiline calls.
- Delivered items to the lab at local hospital upon request when needed.
- Assisted with medical coding and billing tasks briefly to support operations.
Medical Receptionist
Family Practice Clinic
10.2007 - 11.2011
- Enhanced patient appointment efficiency by scheduling visits at the clinic.
- Facilitated clear communication between healthcare professionals regarding patient care.
- Coordinated referrals for patients to external medical facilities as directed.
- Provided courteous phone support, managing calls and taking accurate messages.
- Prepared patient charts by organizing demographics for timely appointment readiness.
- Maintained accurate patient records by filing charts and updating information.
Emergency 911 Dispatcher
East Carroll Parish Sheriff's Department
07.2005 - 10.2007
- Achieved efficient emergency responses by promptly answering 911 calls and dispatching units.
- Utilized ten-code communication to enhance police radio interactions with officers.
- Executed NCIC checks on individuals per deputy requests for safety assurance.
- Accurately logged traffic citations to maintain comprehensive records and accountability.
- Documented detailed citizen assistance requests, ensuring accurate information capture.
- Received and recorded statements from individuals reporting criminal activity for legal documentation.
Education
Medical Coding and Billing Specialist (Certificate of completion) -
U.S. Career Institute
Fort Collins, CO11.2024
General Studies (12+) - undefined
Canton Central High-St. Lawrence-Lewis BOCES Adult & Continuing Ed.
Canton, NY11.1991
Skills
- Centers for Medicare & Medicaid Services (CMS) billing regulations
- Medical coding - Medical coding experience (1-2 years)
- Excel proficiency
- CPT coding
- Medical terminology
- HIPAA compliance
- Typing
- Private health insurance
- Workers' compensation
- Medicare
- Medicaid
- ICD-10-PCS
- HCPCS
- Coding for inpatient services
- Medical claim corrections
- HMO health insurance
- ICD-10-CM
- PPO health insurance
- Health insurance knowledge
- HCPCS Level II
- ICD-10
- Medical billing - Medical billing experience (1-2 years)
- Medical records
- Attention to detail
- Customer service
Certification
- Medical Coding and Billing Specialist
- Present
- Certificate in Medical Coding and Billing Specialist
Languages
Spanish
Limited Working
Timeline
Trust Funds Coordinator
The Olive Branch Senior Care Living
11.2011 - 06.2020
Medical Receptionist
Family Practice Clinic
10.2007 - 11.2011
Emergency 911 Dispatcher
East Carroll Parish Sheriff's Department
07.2005 - 10.2007
General Studies (12+) - undefined
Canton Central High-St. Lawrence-Lewis BOCES Adult & Continuing Ed.
Medical Coding and Billing Specialist (Certificate of completion) -
U.S. Career Institute