Tina Burton
Metairie
Summary
Results-driven general manager recognized for enhancing customer loyalty through strategic initiatives and effective team training. Proven ability to drive market growth while maintaining strong operational oversight and P&L management. Committed to fostering a high-performance culture that prioritizes employee development and satisfaction.
Overview
11
11
years of professional experience
Work History
General Manager
HOTWORX/ISO HOT LLC
Marrero
02.2024 - 01.2025
- Built and maintained loyal, long-term customer relationships through effective account management.
- Led regular meetings with senior management team to assess progress towards established objectives.
- Monitored inventory levels and placed new orders to maintain optimal stock levels.
- Facilitated effective communication with staff to enhance operational efficiency.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Don Villavaso on the Bayou
New Orleans
05.2022 - 08.2023
- Directed restaurant operations to improve customer service and employee development.
- Addressed complaints regarding food quality and service accommodations, enhancing customer satisfaction.
- Inspected dining areas for cleanliness and proper setup, ensuring guest satisfaction.
- Enforced sanitary practices for food handling and maintained cleanliness in dining and kitchen areas, ensuring a safe environment for guests.
- Counseled staff to address issues and deliver constructive feedback promptly.
- Established cash handling policies to enhance security measures.
- Partnered with local businesses to create mutually beneficial collaborations, expanding community engagement.
- Prepared employee schedules to optimize staffing during peak hours.
General Manager
VASO LLC
New Orleans
08.2016 - 04.2020
- Monitored progress through established plans and budgets, measuring results to ensure alignment with organizational objectives.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed team-building activities that fostered collaboration among departments, contributing to a positive work environment.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented employee recognition programs that motivated staff members to achieve organizational goals.
Lead Bartender
Cornet
New Orleans
03.2014 - 08.2016
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Fulfilled customer and server needs with attention to detail.
- Created innovative drink menus featuring seasonal ingredients and house specialties to enhance customer experience.
- Suggested food and drink pairings to patrons, promoting special offers and enhancing overall satisfaction.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Monitored bar tabs and efficiently transferred open tabs to wait staff for seamless service.
- Upsold customers from shelf to premium brands to help boost sales.
- Stocked bar with beer, wine, liquor and related supplies.
- Monitored bar inventory and promptly restocked low items before depletion.
- Balanced daily registers and generated sales reports for management.
- Verified the age of customers purchasing alcoholic beverages.
Education
High School Diploma -
Northshore High School
Slidell, La 7046105-2001
Skills
- Sales and marketing
- Growth strategies
- Branding and advertising
- Retention programs
- P&L management
- Operational efficiency
- Project planning
- Risk management
- Vendor relations
- Schedule management
- Training development
- Team motivation
- Leadership skills
- Leadership effectiveness
- Goal setting
- Culinary operations
Affiliations
- working out and living a healthy lifestyle has become a huge part of my life
- horseback riding
- spending time with my family is a number one priority above all else
Timeline
General Manager
HOTWORX/ISO HOT LLC
02.2024 - 01.2025
General Manager
Don Villavaso on the Bayou
05.2022 - 08.2023
General Manager
VASO LLC
08.2016 - 04.2020
Lead Bartender
Cornet
03.2014 - 08.2016
High School Diploma -
Northshore High School
Education and Training
other