Tina Clarvoe
Bossier City
Summary
Qualified Customer Service Agent with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure. Attentive Customer Service Representative with 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
NexRep LLC
08.2018 - Current
- Provided an elevated customer experience to generate a loyal clientèle.
- Alerted customers to upcoming sales events and promotions.
- Responded to all customer inquiries thoroughly and professionally.
- Worked night and weekend shifts during holiday season, securing Operated a POS system to itemize and complete an average of 50 customer purchases.
- Verified that all customers received receipts for their purchases.
- Routinely answered customer questions regarding merchandise and pricing.
- Preserved a perfect attendance record for 12 months.
- Processed cash and credit payments rapidly and accurately.
- Asked open-ended questions to assess customer needs.
Telemarketing
Oasis Marketing Solutions
02.2014 - Current
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Assisted with the training and orientation of new employees.
- Made an average of over 100 outbound and inbound calls per day.
Customer Service Representative
Arise Corporation
10.2013 - 01.2016
- Helped drive sales goals and achieve monthly quotas.
- Learned, referenced and applied product knowledge information.
- Routinely answered customer questions regarding merchandise and pricing.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Associate of Arts - Management
Pasadena City College
Pasadena, CA1981
High School Diploma -
John Muir High School
Pasadena, CA1978
Skills
- Cash handling and management
- Cash flow management
- Call center transactions
- Computer literate
- Excellent work ethic
- Customer-oriented
- People-oriented
- Retail sales
- Positive and friendly
- Credit card processing
- Credit card transactions
Additional Information
I have also run my own Child Care Home Business for over 8year.
Timeline
Customer Service Agent
NexRep LLC
08.2018 - Current
Telemarketing
Oasis Marketing Solutions
02.2014 - Current
Customer Service Representative
Arise Corporation
10.2013 - 01.2016
Associate of Arts - Management
Pasadena City College
High School Diploma -
John Muir High School
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