Tina Devillier
Lafayette
Summary
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Barista Shift Supervisor
Starbucks, Target
07.2024 - Current
- Supervised daily operations in fast-paced café environment, ensuring high-quality customer service and product consistency.
- Trained new baristas on beverage preparation techniques and effective customer interaction strategies.
- Managed inventory levels, coordinating with suppliers to maintain stock and minimize waste.
- Implemented workflow improvements, enhancing team efficiency during peak hours and reducing wait times.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Guest Advocate/General Merchandise Expert
Target
07.2024 - Current
- Assisted team members in completing various tasks related to their job roles when needed.
- Demonstrated strong communication skills by effectively communicating with customers, colleagues, and management.
- Maintained a clean work area by stocking shelves, organizing merchandise displays, and cleaning up spills promptly.
- Utilized problem-solving techniques to resolve customer disputes efficiently and professionally.
- Operated cash registers with accuracy while processing payments quickly and correctly.
Manager/Server/Host
Crawfish House and Grill
03.2019 - 04.2024
- Monitored team productivity and performance to support goals.
- Compiled and balanced cash receipts at end of day/shift.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Performed food preparation, including carving meat, preparing flambe dishes, and serving wine and liquor.
- Supervise and participate in kitchen and dining area cleaning procedures.
Host
Outback Steakhouse
05.2017 - 12.2017
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Presented positive first impression of establishment's high standards by delivering exceptional service.
Sales Associate
Rue 21
08.2016 - 03.2017
- Assisted customers with product selection to ensure customer satisfaction.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Tagged new merchandise for sale and updated signs.
Education
Bachelor of Arts (B.A.) -
Louisiana State University
Baton Rouge12.2023
Skills
- Exceptional communication
- Detail-oriented
- Problem-solving
- Time management
- Complaint handling
- Multitasking
- Calm and professional under pressure
- Cleanliness maintenance
- Barista training
- Drink preparation speed
Timeline
Barista Shift Supervisor
Starbucks, Target
07.2024 - Current
Guest Advocate/General Merchandise Expert
Target
07.2024 - Current
Manager/Server/Host
Crawfish House and Grill
03.2019 - 04.2024
Host
Outback Steakhouse
05.2017 - 12.2017
Sales Associate
Rue 21
08.2016 - 03.2017
Bachelor of Arts (B.A.) -
Louisiana State University