Tina Hebert
Kaplan
Summary
Detail-oriented professional with extensive experience in quality assurance and operational management. Expertise in implementing quality control protocols and conducting staff training to drive product consistency and compliance. Committed to fostering a culture of excellence and continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Quality Control Manager
Signet Jewelers
Brentwood, TN
2017 - Current
- Ensured compliance with quality standards through rigorous inspection procedures
- Developed and implemented quality control protocols to enhance product consistency
- Trained staff on quality assurance practices, improving team performance and adherence
- Analyzed defect trends to identify areas for process improvement and corrective action
- Operated polishing tools to enhance jewelry finishes.
- Maintained quality control standards during polishing processes.
- Assisted in training new hires on proper polishing techniques, ensuring consistency across all finished products.
HR Manager
Community Healthcare Professionals
Lafayette, LA
2015 - 2021
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Streamlined recruitment processes, improving candidate experience and reducing time-to-hire.
- Conducted training sessions for staff on HR policies and compliance procedures.
- Managed performance appraisal system, ensuring alignment with organizational goals.
Administrator
Senior Helpers
Abbeville, LA
2010 - 2015
- Managed scheduling and coordination of caregiver services to ensure optimal client care.
- Maintained accurate client records and documentation to support regulatory compliance.
- Assisted in onboarding new staff by providing training on company protocols and systems.
- Developed communication channels between caregivers, clients, and families for improved service delivery.
Nursing Staff Coordinator
Concepts of Care Home Health
Lafayette, LA
1997 - 2010
- Coordinated staffing schedules to ensure optimal coverage for patient care needs.
- Communicated with nursing staff to facilitate smooth operations and address concerns promptly.
- Assisted in onboarding new nursing personnel, providing training on protocols and procedures.
- Managed documentation related to staff assignments and compliance with healthcare regulations.
Field Claims Adjuster
Homebound Care
Kaplan, LA
1992 - 1997
- Reviewed and processed medical claims for accuracy and compliance with regulations.
- Analyzed claim submissions to identify discrepancies and initiate resolution procedures.
- Collaborated with healthcare providers to gather necessary documentation for claim processing.
- Ensured timely adjudication of claims, improving workflow efficiency and reducing processing delays.
Nursing Administration Secretary
Abrom Kaplan Memorial Hospital
Kaplan, LA
1979 - 1992
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Managed scheduling and coordination of appointments for multiple departments.
- Assisted in maintaining accurate patient records using electronic health record systems.
Education
High School Diploma -
Kaplan High
Kaplan, LA05-1978
Skills
- Preventive actions
- Customer satisfaction
- Quality processes
- Operational excellence
- Product inspection
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Customer service focus
- Claims processing proficiency
- HIPAA compliance
- Teamwork orientation
Timeline
Quality Control Manager
Signet Jewelers
2017 - Current
HR Manager
Community Healthcare Professionals
2015 - 2021
Administrator
Senior Helpers
2010 - 2015
Nursing Staff Coordinator
Concepts of Care Home Health
1997 - 2010
Field Claims Adjuster
Homebound Care
1992 - 1997
Nursing Administration Secretary
Abrom Kaplan Memorial Hospital
1979 - 1992
High School Diploma -
Kaplan High