Tina Whittle
Campti
Summary
Dynamic Office Coordinator at Beauregard Health System with proven expertise in records management and problem-solving. Successfully streamlined patient scheduling and enhanced communication among departments, significantly improving operational efficiency. Adept at fostering positive relationships and ensuring compliance with regulatory standards, contributing to a seamless healthcare experience for patients and staff alike.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Agent
LaQuinta Inn & Suits
06.2023 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques and hotel operations.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated smooth guest experiences by coordinating with multiple departments across property.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Front Desk Receptionist
Hampton Inn Leesville/Ft. Polk
09.2021 - 01.2022
- Keep front desk clean, tidy and supplied with all necessary supplies.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greet, communicate with and welcome guests
- Answer all customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Check, sort and forward emails
- Monitor office supplies.
- Monitor and update records and files
- Print out all daily reports throughout day.
- Credit card and account balancing.
- Performs night audit.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at front desk reception area.
Front Desk Manager
IHG Army Hotels Bronson Hall-Historia Hotel
11.2019 - 03.2021
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to revenue growth by upselling additional services or products whenever possible during client interactions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented organized filing system, facilitating quick access to important documents and improving overall productivity.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
Crew Leader
American Moving and Storage
05.2019 - 10.2019
- Trained employees in time management and proper ways to complete job duties.
- Good rapport with clients, making sure they were happy before we packed up.
- Developed strong sense of teamwork among crew members through regular communication and team building activities.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Front Desk/Night Audit Supervisor
Holiday Inn Express
09.2016 - 12.2018
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
- Generated and printed daily financial reports to track hotel performance.
- Evaluated and promptly resolved lodging facility operational issues.
Hotel Night Auditor
Quality Inn Hotel
02.2014 - 06.2016
- Checking in/out guest.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Taking inventory.
- Checking and making reservations.
- Checking rates of competitors.
- Dealing with problems with guests when needed.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Developed and maintained positive relationships with guests for satisfaction.
Call Center Representative
Green Mountain Energy Company
07.2008 - 03.2009
- Handling Payments, Complaints, and rate changes.
- Delivered prompt service to prioritize customer needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Coordinator
Beauregard Health System
Leesville
- Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
- Coordinated communication between patients, staff members, outside agencies and vendors regarding medical matters.
- Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
- Provided administrative support to physicians, nurses and other health care personnel as needed.
- Registered patients and scheduled appointments.
- Organized patient records, including filing and updating medical histories.
- Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
- Coordinated communications between patients, physicians and hospital personnel.
Education
Associate of Science - Health Administration
University of Phoenix
Fort Polk, LA01.2016
High School Diploma -
C. H. Yoe High School
Cameron, TX05.1997
Skills
- Microsoft Office
- Multi-line phone system
- Records management
- Nightly audits and cash handling
- Problem-solving skills
- Documentation
- Office organization
- Phone and email etiquette
- Data entry and confidentiality
- Reservation Systems
- Front Office Management
- Quality Assessment
- Administrative skills
- Staff supervision
- Scheduling
- Inventory coordination
- Calendar management
- Workflow planning
- Medical record coordination
- Cross-department collaboration
Certification
- First Aid
- CPR
Timeline
Front Desk Agent
LaQuinta Inn & Suits
06.2023 - Current
Front Desk Receptionist
Hampton Inn Leesville/Ft. Polk
09.2021 - 01.2022
Front Desk Manager
IHG Army Hotels Bronson Hall-Historia Hotel
11.2019 - 03.2021
Crew Leader
American Moving and Storage
05.2019 - 10.2019
Front Desk/Night Audit Supervisor
Holiday Inn Express
09.2016 - 12.2018
Hotel Night Auditor
Quality Inn Hotel
02.2014 - 06.2016
Call Center Representative
Green Mountain Energy Company
07.2008 - 03.2009
Office Coordinator
Beauregard Health System
Associate of Science - Health Administration
University of Phoenix
High School Diploma -
C. H. Yoe High School
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