Tionna Ballentine
New Orleans
Summary
Army National Guard veteran and Automotive Technician with experience diagnosing and repairing vehicles, delivering exceptional customer service, and thriving in fast-paced environments. Currently completing an Associate of Applied Science in Motor Vehicle Technology while pursuing a long-term career in operations, leadership, and business development. Proven ability to learn quickly, solve complex problems, build relationships, and deliver results in team-oriented environments.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Delivery Driver
Amazon Flex
New Orleans
04.2025 - Current
- Independently manage delivery operations while meeting strict performance and customer service expectations.
- Plan efficient delivery routes and adapt to changing schedules to maximize productivity.
- Exercise initiative and sound decision-making while working with minimal supervision.
- Represent Amazon’s brand with professionalism and reliability in all customer interactions.
Automotive Technician
Mossy Motors GMC
New Orleans
02.2023 - Current
- Diagnose and repair complex mechanical and electrical concerns, consistently meeting dealership quality and productivity standards while using manufacturer diagnostic equipment and service information.
- Perform preventative maintenance and repairs on engines, suspensions, brakes, steering, HVAC, and cooling system components.
- Interpret wiring diagrams and technical service information to efficiently diagnose vehicle concerns.
- Utilize different software tools such as: GM Global Connect, GDS2, MDI, Techline Connect, SI, SPS Programming
- Program vehicle modules and perform calibration procedures.
- Maintain high productivity while ensuring quality repairs in fast-paced dealership environment.
- Collaborate with service advisors, parts personnel, and fellow technicians to prioritize repairs and communicate vehicle needs, enhancing customer experience.
Delivery Driver
Instacart Shoppers
New Orleans
04.2021 - Current
- Deliver exceptional customer service while managing multiple customer orders, ensuring timely and accurate fulfillment.
- Plan efficient shopping and delivery routes to maximize productivity and ensure on-time deliveries.
- Maintain a 4.9-star customer rating through effective communication, attention to detail, and dependable service.
- Resolve customer requests and substitutions professionally while ensuring order accuracy and satisfaction.
- Demonstrate strong time management, organization, and independent decision-making while balancing multiple priorities.
Baker, Cashier, To-go Specialist
The Cheesecake Factory
New Orleans
03.2021 - 12.2021
- Prepared desserts, beverages, and to-go orders, ensuring high standards for quality and presentation to enhance customer satisfaction.
- Delivered exceptional guest service by ensuring order accuracy and creating a welcoming dining experience.
- Coordinated with kitchen and front-of-house staff to streamline workflow during high-volume service periods, improving service speed.
- Managed multiple responsibilities simultaneously while maintaining accuracy, professionalism, and attention to detail.
- Supported coworkers and adapted to changing business demands, fostering a positive team environment and enhancing overall service.
Server / Cashier / Host/ To-go Specialist
IHOP
Gretna
06.2020 - 04.2021
- Provided exceptional customer service by assisting guests from seating through checkout in a fast-paced restaurant environment.
- Balanced responsibilities of serving, cashiering, hosting, food delivery, bussing, and order preparation to enhance overall service efficiency.
- Resolved guest concerns professionally and collaborated with team members to ensure exceptional dining experiences.
- Maintained organization and composure during peak hours, consistently delivering quality service to guests.
- Built strong communication and interpersonal skills through daily interaction with customers and coworkers.
Restaurant Hostess
Antoni’s Italian Cafe
Lafayette
12.2018 - 07.2019
- Greeted and seated guests while delivering a welcoming and professional customer experience.
- Coordinated with servers and kitchen staff to ensure timely food delivery and efficient dining room operations.
- Maintained and organized dining environment, supporting team members during peak service periods to improve overall service flow.
- Adjusted to varied tasks and responsibilities by contributing to daily operations.
Education
Associate of Applied Science - Motor Vehicle Technology
Delgado Community College
New Orleans, LA 08.2024 - 07.2026
Lafayette Christian Academy
Lafayette, LASkills
Leadership
Operations
Customer Service
Relationship Building
Problem Solving
Decision Making
Initiative
Accountability
Team Collaboration
Time Management
Adaptability
Continuous Improvement
Entrepreneurial Mindset
Microsoft Office
Mechanical Troubleshooting
Vehicle Diagnostics
Sales Support
Safety Compliance
Route Planning
Attention to detail
Military Experience
Army National Guard
12N – Horizontal Construction Engineer (Specialist/E-4)
July 2021 – November 2025
- Safely operated a variety of heavy equipment including bulldozers, excavators (BHL), dump trucks, skid steers, motor graders, and High Mobility Engineer Excavators (HighEx) in support of construction and engineering operations.
- Executed excavation, grading, trenching, and site preparation projects while following detailed instructions, safety procedures, and mission requirements.
- Maintained a 100% incident-free safety record while operating heavy equipment in demanding environments.
- Worked effectively within a disciplined team while adapting quickly to changing priorities and mission requirements.
- Conducted pre-operation inspections and routine maintenance checks to ensure equipment readiness and operational safety.
- Demonstrated accountability, professionalism, and attention to detail while completing assigned missions under military standards.
Timeline
Delivery Driver
Amazon Flex
04.2025 - Current
Associate of Applied Science - Motor Vehicle Technology
Delgado Community College
08.2024 - 07.2026
Automotive Technician
Mossy Motors GMC
02.2023 - Current
Delivery Driver
Instacart Shoppers
04.2021 - Current
Baker, Cashier, To-go Specialist
The Cheesecake Factory
03.2021 - 12.2021
Server / Cashier / Host/ To-go Specialist
IHOP
06.2020 - 04.2021
Restaurant Hostess
Antoni’s Italian Cafe
12.2018 - 07.2019
Lafayette Christian Academy