Tiousha Griffin
Baton Rouge
Summary
Dynamic and highly reliable professional with extensive hospitality experience at Crowne Plaza Baton Rouge. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in cash register operation and adept at multitasking in fast-paced environments, consistently contributing to a positive team atmosphere and maintaining high cleanliness standards.
Overview
11
11
years of professional experience
Work History
Bartender
Crowne Plaza Baton Rouge
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Patient Transporter
Ochsner Medical Center
05.2020 - 08.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
Banquet Server
Crowne Plaza Baton Rouge
09.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Answered guest questions about event plans and food service choices.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Housekeeping Staff Member
Our Lady Of The Lake Hospital
04.2019 - 01.2021
- Completed inventory checks on housekeeping supplies regularly to avoid shortages or excess stock.
- Participated in regular training sessions aimed at enhancing knowledge of industry best practices and improving overall performance standards among the housekeeping team members.
- Implemented eco-friendly practices such as using energy-efficient appliances and reducing water wastage during cleaning tasks wherever possible.
- Contributed to a welcoming atmosphere by maintaining clean common areas including lobbies, hallways, and restrooms.
- Demonstrated flexibility by adapting to changing guest needs or hotel policies while consistently delivering high-quality service.
- Assisted with laundry operations, ensuring fresh linens were available for guests at all times.
- Received positive feedback from guests on the overall cleanliness of their rooms, contributing to high customer satisfaction ratings.
- Enhanced cleanliness and sanitation by performing daily housekeeping tasks such as sweeping, mopping, and dusting.
- Provided assistance during special events or functions held at the property, ensuring all spaces were set up and maintained according to event requirements.
- Reported damages or missing items in rooms promptly, ensuring swift resolution of issues affecting guest stays.
- Adhered to strict hygiene protocols while handling chemicals and equipment to minimize risks and maintain a safe working environment.
- Reduced guest complaints by maintaining a clean and well-organized environment for their comfort and satisfaction.
Softlines Team Member
Target
07.2017 - 03.2019
- Operated cash register to process customer transactions.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Aided in the achievement of store sales targets by upselling products and suggesting add-ons to customers'' purchases.
- Collaborated with team members to maintain an organized, clean, and visually appealing sales floor.
- Expedited restocking process during high-volume periods, minimizing out-of-stock situations that could impact sales revenue.
- Demonstrated adaptability by cross-training in multiple departments to provide additional support when needed.
- Streamlined the checkout process by efficiently operating cash registers and handling various payment methods accurately.
- Built lasting relationships with customers through personalized recommendations based on their preferences and needs.
- Facilitated smooth communication between team members during shift transitions to ensure consistency in operational efficiency throughout the day.
- Assisted management with scheduling tasks according to workload requirements, resulting in increased productivity across shifts.
- Conducted price audits ensuring accurate price tags, preventing discrepancies, and increasing customer trust.
Operations Associate Manager
JCPenney
09.2016 - 07.2017
- Reduced operational costs with careful budget management and resource allocation.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Conducted comprehensive risk assessments within the operations department to identify potential areas of concern before they became critical issues.
- Leveraged analytical skills to identify trends in operational data, using insights gained to make informed recommendations for future actions.
- Maintained open lines of communication between departments, facilitating effective collaboration on projects requiring input from multiple stakeholders.
- Enhanced customer satisfaction by streamlining order fulfillment processes, ensuring timely delivery of products without compromising on quality standards.
- Collaborated with cross-functional teams to address complex business challenges and develop innovative solutions.
- Implemented new software tools to automate manual tasks, improving overall workflow and time management.
- Developed and executed strategic plans for the growth of the operations department, resulting in increased efficiency and productivity.
- Negotiated contracts with vendors to secure favorable terms, resulting in long-term partnerships that benefited both parties.
Patient Transporter
Our Lady Of The Lake Hospital
05.2014 - 09.2016
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Education
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma - Science And Technology
Mentorship Academy
Baton Rouge, LA05.2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Payment processing
- Handling difficult customers
- Cash register operation
- Hospitality service expertise
Timeline
Bartender
Crowne Plaza Baton Rouge
01.2024 - Current
Banquet Server
Crowne Plaza Baton Rouge
09.2022 - Current
Patient Transporter
Ochsner Medical Center
05.2020 - 08.2022
Housekeeping Staff Member
Our Lady Of The Lake Hospital
04.2019 - 01.2021
Softlines Team Member
Target
07.2017 - 03.2019
Operations Associate Manager
JCPenney
09.2016 - 07.2017
Patient Transporter
Our Lady Of The Lake Hospital
05.2014 - 09.2016
Bachelor Of Early Childhood Care And Education - Early Childhood Education
Baton Rouge Community College
High School Diploma - Science And Technology
Mentorship Academy
Similar Profiles
Brandi RenfroBrandi Renfro
Paramedic at City Of Baton Rouge And East Baton Rouge Parish, LouisianaParamedic at City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Mark LeBlancMark LeBlanc
Assistant Public Works Director at City Of Baton Rouge And East Baton Rouge Parish, LouisianaAssistant Public Works Director at City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Mayci GloverMayci Glover
Clerical Office Assistant at City Of Baton Rouge And East Baton Rouge Parish, LouisianaClerical Office Assistant at City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Theresa BowieTheresa Bowie
Parts Sales Manager at AutoZoneParts Sales Manager at AutoZone
EMILY ROEHLEREMILY ROEHLER
Intern at BRANDENBURGIntern at BRANDENBURG