Toni Hall
Homer
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Shift Manager
Jimmy Hall
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Barista
Bob Gray
08.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
Jimmy Hall
03.2015 - 07.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Associate of Applied Science - Dental Hygiene
Southern University At Shreveport
Shreveport, LA05.2024
High School Diploma -
Mount Olive Christian School
Athens, LA 05.2020
Skills
- Staff Motivation
- Punctual and Reliable
- Energetic and Enthusiastic
- Sales Strategies
- Customer Service
Timeline
Shift Manager
Jimmy Hall
08.2022 - Current
Barista
Bob Gray
08.2021 - 08.2022
Waitress
Jimmy Hall
03.2015 - 07.2020
Associate of Applied Science - Dental Hygiene
Southern University At Shreveport
High School Diploma -
Mount Olive Christian School
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