Tonia Brillo
Shreveport
Summary
Assistant Shift Manager with proven success in staff scheduling, inventory management, and delivering exceptional customer service. Focused on improving operational efficiency and team performance through targeted training and compliance oversight.
Overview
26
26
years of professional experience
Work History
Assistant Shift Manager
Caesars Entertainment
Bossier City
09.1999 - 02.2026
- Supervised daily operations for efficient staff scheduling and shift management.
- Trained and mentored team members on customer service best practices.
- Conducted daily shift meetings to communicate task assignments and expectations.
- Resolved customer complaints promptly, maintaining professionalism and care.
- Monitored compliance with company policies and local regulations, ensuring adherence during shifts.
- Evaluated employee performance against established goals, delivering constructive feedback to drive growth.
- Coordinated inventory management to ensure product availability and quality.
- Facilitated interdepartmental communication, improving coordination and addressing operational issues.
Education
High School Diploma -
Bossier High School
Bossier City, LA05-1994
Skills
- Shift management
- Staff scheduling
- Inventory management
- Inventory control
- Compliance oversight
- Team leadership
- Customer service excellence
- Customer service training
References
References available upon request.
Timeline
Assistant Shift Manager
Caesars Entertainment
09.1999 - 02.2026
High School Diploma -
Bossier High School