Tonie M. Williams
Gretna
Summary
To employ knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.
Overview
30
30
years of professional experience
Work History
Accounts Receivable Collections Specialist
RNDC / Pyramid Consulting, Inc.
06.2022 - 03.2024
- Prepared and mailed invoices to customers, processed payments and documented account updates. Using Oracle software.
- Applied more than [10-50 +] payments per day by check and invoice batch.
- Handled high volume of in-bound calls and emails daily pertaining to reconciliation of delinquent accounts, unsaleables and batches related to ACH payments and unsaleables, Monthly excel billing.
- Produced, distributed and tracked more than 70 daily invoices for batch input.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Work directly with warehouse and sales management for accuracy on accounts status
- Entered client details and notes into system for interdepartmental access and review. such as sales managers,warehouse, and transportation force as well as other locations other locations for update shipping and correspondence for all departments.
- Performed targeted collections on past due accounts aged over 30-60 days past due.
- Improved cash flow by diligently monitoring and collecting outstanding accounts receivable balances.
- Reduced delinquencies with consistent follow-up on overdue invoices and negotiating payment arrangements.
Accounts Receivable /Collections Analyst Skills
Eagle Industrial Services Inc/ Robert Half
06.2021 - 02.2022
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing and profit and loss statements for 1500] clients. And establish new ones.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses. For 15 of the companies 35 locations.
Accounts Receivable Specialist/ Soft Collections
Altus Global Trade Solutions Inc / Robert Half Employment Staffing Agency
01.2019 - 05.2021
- Maintained accurate bookkeeping databases and spreadsheets, updating information as needed
- Communicated with previous clients and customers to request payment and arrange payment plans/ soft collections
- Collected payment information and accurately record it into system
- Created reports and balance sheets that document overall profits and losses.
District Manager
Liberty Tax Service, stores
01.2010 - 01.2016
- Effectively directed and managed an office staff consisting of up to five tax professionals
- Interviewed, hired, and trained selected employees for current and previous tax seasons
- Assisted and prepared preparation of federal and state income tax returns including theelectronic filing process
- Resolution of customer complaints and customer service issues
- Supervised staff in accordance with company policies and procedures
- Managed weekly schedules of employees for all locations
- Prepared stores for end of tax season compliance and procedures
- Conducted off season seminars with various companies on IRS rules, credits andupcoming tax changes.
District Manager
Ivy Investments (DBA) Jackson Hewitt Tax Service, Revenue
01.2006 - 01.2010
- Hire & Train employees to work in storefront and kiosk locations for tax season
- Created and maintained schedules for all locations
- Ensured all payroll for employees was accurate
- Assist with forms 1040, & schedules such as 2106, 8829, EIC A,B,C,D, & E
- Encouraged and promoted new business and maintain previous client list
- Preparation of individual, partnership,corporate, trust and exempt organization tax returns
- Examined and prepared small business taxes
- Internal
Call Center /Compliance Supervisor
IRS / Internal Revenue Service
01.2003 - 01.2005
- Monitor inbound and outbound calls from various tax office and clients
- Assist with payment plans and negotiations, between taxpayersand tax representatives
- Update and accurately monitor payment activity on delinquent business owners accounts
- Provide positive feedback to taxpayers concerning personal and business levees, liens and other helpful information
- Promote and motive excellent customer service and maintain positive leadership to 35 and more employees.
DBA
Abbott & Montgomery
01.2000 - 01.2003
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Identified needs and provided training to clarify expectations of collections agents.
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes 70% and collect invoices in timely fashion.
- Investigated and reviewed credit risks and collections.
- Contacted / Compliance supervised calls customers to collect outstanding payments via one-time or negotiated installment methods.
- Interviewed and assisted in selection of candidates for collections positions on team of 15.
- Prepared and delivered performance reviews of 25 collections agents to support continuous improvement of department.
Call Center Representative
Sears Credit Card Central
01.1994 - 01.2000
- Worked and maintained inbound and outbound collection and payment calls to and from credit
- Maintained up to 3-year payment plan via credit card, checks or mail scheduled payments
- Approved and monitored payment transactions
- Produced timely reports showing aged results of collections and customer service activity
- Call creditors and credit bureau for client’s credit status with other creditors
- Multitasked and provided problem solving skills to staff, clients, and customers
Education
Business Administration Courses -
Certificate, Legal Secretary Courses - undefined
Delgado Community College
New Orleans, LA2000
BBA - Accounting
Loyola University
New Orleans, LA1990
Skills
- Invoicing Expertise
- Ethical approach
- Customer Relations
- Process implementation
- Business development expertise
- Staff Management
- Relationship building and management
- Revenue Generation
Timeline
Accounts Receivable Collections Specialist
RNDC / Pyramid Consulting, Inc.
06.2022 - 03.2024
Accounts Receivable /Collections Analyst Skills
Eagle Industrial Services Inc/ Robert Half
06.2021 - 02.2022
Accounts Receivable Specialist/ Soft Collections
Altus Global Trade Solutions Inc / Robert Half Employment Staffing Agency
01.2019 - 05.2021
District Manager
Liberty Tax Service, stores
01.2010 - 01.2016
District Manager
Ivy Investments (DBA) Jackson Hewitt Tax Service, Revenue
01.2006 - 01.2010
Call Center /Compliance Supervisor
IRS / Internal Revenue Service
01.2003 - 01.2005
DBA
Abbott & Montgomery
01.2000 - 01.2003
Call Center Representative
Sears Credit Card Central
01.1994 - 01.2000
Business Administration Courses -
Certificate, Legal Secretary Courses - undefined
Delgado Community College
BBA - Accounting
Loyola University
Similar Profiles
Belen OseguedaBelen Osegueda
Business Development Manager at Pyramid ConsultingBusiness Development Manager at Pyramid Consulting
Jessica SmiemansJessica Smiemans
Business Analyst II @ Meta at Pyramid ConsultingBusiness Analyst II @ Meta at Pyramid Consulting
Yvette ThomasYvette Thomas
Case Manager at Pyramid Consulting IncCase Manager at Pyramid Consulting Inc