Tonja Jackson
Zachary
Summary
Registered Nurse (BSN) with 18+ years of clinical leadership and expertise in Telephonic Case Management, Quality Review, and Value-Based Care. Proven track record in conducting complex clinical assessments, medication reconciliation, and Motivational Interviewing to improve member health outcomes. Expert in navigating Social Determinants of Health (SDOH) and trauma-informed advocacy. Dedicated to maintaining 100% accuracy in clinical documentation and meeting high-performance productivity metrics.
Overview
13
13
years of professional experience
Work History
RN Weekend Supervisor (PRN)
Capitol House Nursing & Rehab Center
Baton Rouge
11.2025 - Current
- Directed clinical operations for high-acuity ventilator and long-term care units, ensuring stabilization of members and continuity of care.
- Performed medication reconciliations and acute clinical assessments, effectively reducing risk of hospital readmissions.
- Collaborated with interdisciplinary teams, PCPs, and specialists to develop and refine comprehensive care plans.
Owner / Senior Placement Advisor
Assisted Living Locators Baton Rouge
Zachary
07.2024 - Current
- Assess member needs across the care continuum to develop comprehensive, personalized plans of care.
- Utilize Motivational Interviewing techniques to engage members and caregivers, identifying strategic interventions for complex care transitions.
- Evaluate Social Determinants of Health (SDOH) and facilitate referrals to community resources and specialists.
Chief Operating Officer
Generations Security Consultants
Zachary
05.2020 - 07.2024
- Managed daily operations, client engagement, and financial integrity across multiple accounts, ensuring seamless service delivery.
- Conducted risk assessments and developed emergency preparedness programs, strengthening organizational safety protocols.
Registered Nurse / Quality Review Specialist
Optum
La Crosse
06.2022 - 04.2024
- Executed high-volume telephonic quality reviews, consistently meeting and exceeding productivity metrics.
- Analyzed complex medical records to create concise clinical "stories," ensuring accuracy in member appeals.
- Maintained 100% accuracy in clinical documentation within a fast-paced, remote matrix environment.
Regional Director of Clinical Operations
Traditions Senior Management
Clearwater
08.2019 - 05.2020
- Oversaw clinical compliance across 5 states; led Quality Assurance (QAPI) and regulatory readiness initiatives.
Director of Nursing
Ollie Steele Burden Manor
Baton Rouge
09.2016 - 04.2018
- Achieved a 5-star CMS rating and zero-deficiency surveys through rigorous care standard implementation.
Director of Nursing
Colonial Care & Nottingham
Baton Rouge
12.2012 - 09.2016
Education
Bachelor of Science - Nursing
Southern University A&M College
Skills
- Telephonic Care Coordination
- Care Plan Development
- Discharge Planning
- Medication Reconciliation
- SDOH Assessment
- Chronic Disease Management
- Motivational Interviewing
- Conflict Resolution
- Trauma-Informed Communication
- Microsoft Teams
- Excel (Data Analysis)
- EMR Transitions
- Remote Productivity
Affiliations
- Board Member, Alzheimer’s Association Louisiana Chapter
- Board Member, Volunteers of America South Central Louisiana
- Member, National Alliance of Certified Legal Nurse Consultants
Credentials
- Bachelor of Science in Nursing (BSN), Southern University A&M College
- Registered Nurse (RN), Louisiana License: RN102867 (Eligible for additional state licensure)
- Certified Legal Nurse Consultant (CLNC) | Certified Dementia Care (CDC)
Core Skills
Telephonic Care Coordination, Care Plan Development, Discharge Planning, Medication Reconciliation, SDOH Assessment, Chronic Disease Management, Motivational Interviewing, Conflict Resolution, Trauma-Informed Communication, Microsoft Teams, Excel (Data Analysis), EMR Transitions, Remote Productivity
Timeline
RN Weekend Supervisor (PRN)
Capitol House Nursing & Rehab Center
11.2025 - Current
Owner / Senior Placement Advisor
Assisted Living Locators Baton Rouge
07.2024 - Current
Registered Nurse / Quality Review Specialist
Optum
06.2022 - 04.2024
Chief Operating Officer
Generations Security Consultants
05.2020 - 07.2024
Regional Director of Clinical Operations
Traditions Senior Management
08.2019 - 05.2020
Director of Nursing
Ollie Steele Burden Manor
09.2016 - 04.2018
Director of Nursing
Colonial Care & Nottingham
12.2012 - 09.2016
Bachelor of Science - Nursing
Southern University A&M College