Tonja R Malvo
Vinton
Summary
Pharmacy Technician with experience in medication distribution and inventory management. Successfully reduced stock discrepancies by 25%, helping maintain optimal medication availability for patients, and improved prescription refill turnaround time by 30%, enhancing patient satisfaction. Proficient in pharmacy protocols and electronic tracking systems, with a strong focus on team training and customer service excellence, bringing value through streamlined operations and improved patient care outcomes.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Pharmacy Technician
Walgreens
Sulphur
02.2021 - Current
- Assisted pharmacists in managing medication distribution, which included preparing prescriptions and ensuring accuracy in order fulfillment.
- Streamlined inventory management processes, reducing stock discrepancies by 25%, which helped maintain optimal medication availability for patients.
- Implemented a new electronic tracking system for prescription refills, improving turnaround time by 30%, which enhanced patient satisfaction and retention.
- Trained new staff on pharmacy protocols and customer service skills, contributing to a more efficient team environment and reducing onboarding time by 15%.
RCA
United States Postal Service
Sulphur
01.2019 - 02.2021
- Delivered mail and packages to rural areas efficiently.
- Ensured accurate and timely delivery of all postal items.
- Maintained positive interactions with customers, providing excellent customer service.
- Managed daily delivery routes and schedules to optimize delivery times.
- Adhered to all safety protocols and procedures during mail delivery.
Cage cashier
Isle of Capri
Lake Charles
01.2016 - 12.2019
- Company Overview: Casino
- Processed financial transactions for casino patrons, ensuring accurate cash handling and ticket sales.
- Provided excellent customer service, addressing patrons' questions and concerns with professionalism.
- Maintained a secure and organized work area, adhering to all regulatory compliance and casino policies.
- Collaborated with security and surveillance teams to prevent and address any fraudulent activities.
- Managed large sums of money, executing transactions with precision and integrity.
- Casino
Cage cashier
Delta Downs
Las Vegas
04.2014 - 04.2017
Accounting Clerk
Walmart
Vinton
01.2004 - 04.2014
Customer service manager and accounting
Walmart
Orange
04.2000 - 05.2004
- Managed all financial transactions within the store environment.
- Handled cash, credit, and digital payments with accuracy and efficiency.
- Ensured the security and accuracy of all monetary transactions.
- Provided customer service, addressing inquiries and resolving issues related to transactions.
- Provided exceptional customer service to clients, ensuring their needs were met and issues resolved.
- Managed customer inquiries and complaints with professionalism and patience.
- Maintained high levels of customer satisfaction through effective communication and problem-solving skills.
Education
CPHT - Certified Pharmacy Technician
Walgreens
02.2021 - 02.2022
Skills
- Prescription Preparation
- Inventory Management
- Electronic Tracking Systems
- Medication Distribution
- Pharmacy Protocols
- Training
- Streamlined Operations
- Team Training
- Customer Service Excellence
- Accuracy in Order Fulfillment
- Prescription Refill Management
- Attention to Detail
- Problem-Solving
- Adaptability
- Teamwork
- Customer Service Orientation
- Leadership
- Empathy
- Client Focused
- Communication
- Efficiency
- Customer service
- Data entry
- Electronic tracking systems
- Patient counseling
- Time management
- Problem solving
- Attention to detail
- Communication skills
- Conflict resolution
- Critical thinking
- Prescription interpretation
- Patient education and counseling
- Problem-solving skills
- Team collaboration
- Ordering and stocking medications
- Prescription filling
- Resolving customer issues
- Insurance verification
- Manual and automated medication dispensing
- Pharmacy law compliance
- Receiving incoming supplies
- Verifying orders
- Labeling accuracy
- Proper labeling procedures
- Point of sale systems proficiency
- Pharmaceutical calculations
- OTC recommendations
- Confidentiality and HIPAA
- Drug inventory management
- Processing payments
- Secure storage of medications
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Timeline
CPHT - Certified Pharmacy Technician
Walgreens
02.2021 - 02.2022
Pharmacy Technician
Walgreens
02.2021 - Current
RCA
United States Postal Service
01.2019 - 02.2021
Cage cashier
Isle of Capri
01.2016 - 12.2019
Cage cashier
Delta Downs
04.2014 - 04.2017
Accounting Clerk
Walmart
01.2004 - 04.2014
Customer service manager and accounting
Walmart
04.2000 - 05.2004