Tonya Alvis
Houma
Summary
Dynamic professional with a strong background in customer relations and problem-solving. Proven ability to build trust and loyalty with clients, driving business growth through effective communication and tailored solutions.
Overview
26
26
years of professional experience
Work History
Fresh Specialist
Advantage Solutions
Irvine, CA
04.2022 - Current
- Negotiated contracts with clients to ensure optimal terms and conditions.
- Analyzed market trends to identify new opportunities for business growth.
- Developed client relationships through effective communication and personalized service.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Exceeded sales targets by developing and maintaining strong relationships with clients and understanding their investment needs.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
District Manager
Advantage Solutions
Irvine, CA
05.2012 - 10.2021
- Led district operations to improve efficiency and enhance service delivery across multiple locations.
- Developed and implemented strategic plans to increase market share within competitive territories.
- Trained and mentored management teams on best practices for operational excellence and staff development.
- Analyzed sales data to identify trends, driving targeted initiatives for revenue growth.
- Conducted regular performance evaluations, establishing actionable feedback mechanisms to boost team productivity.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Store Manager
Sonic Drive In
Houma, LA
09.2000 - 08.2011
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional strategies, increasing foot traffic and sales revenue.
- Developed employee schedules, ensuring adequate coverage during peak hours and special events.
- Resolved customer complaints efficiently, fostering a positive shopping experience and loyalty.
- Collaborated with regional management on strategic initiatives to enhance operational efficiency and profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
North Clayton Senior High
05-1992
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Coaching and mentoring
- Vendor relations
- Business reporting
- Multitasking
- Problem-solving abilities
- Team building
- Reliability
- Goal setting
- Professionalism
Timeline
Fresh Specialist
Advantage Solutions
04.2022 - Current
District Manager
Advantage Solutions
05.2012 - 10.2021
Store Manager
Sonic Drive In
09.2000 - 08.2011
High School Diploma -
North Clayton Senior High