Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Tonya Gooden

Baton Rouge

Summary

Detail-oriented and certified Data Analyst with a strong foundation in transforming raw data into actionable insights. Over 4 years of experience in operations and logistics, using data tools like Power BI, Excel, and SharePoint to streamline processes, improve efficiency, and support decision-making. Adept at spotting patterns, cleaning data, and communicating findings to non-technical audiences. Passionate about solving business problems through data. Ready to bring analytical skills and real-world business context to a forward-thinking team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

UPS
11.2020 - Current
  • - Leveraged internal data systems to track KPIs and identify trends in logistics performance.
  • - Built and maintained scheduling models that improved labor efficiency by 15%.
  • - Analyzed volume and time metrics to streamline workflow and reduce package delays.
  • - Provided data-backed recommendations to senior leadership, improving operational decisions.
  • - Trained and led a team of 10+ employees, using performance data to drive coaching strategies.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Administrative Assistant

National Infusion Services
01.2020 - 06.2022
  • Managed sensitive medical and insurance data in spreadsheets and proprietary systems with a 98%+ accuracy rate.
  • Created Excel-based tracking tools that improved visibility into inventory levels and patient flow.
  • Coordinated scheduling and documentation to support compliance and billing accuracy.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Pharmacy Technician

Walmart Pharmacy
05.2018 - 10.2020
  • Logged and tracked prescriptions using data systems while adhering to HIPAA and audit requirements.
  • Supported monthly reporting and inventory reconciliation processes through Excel.
  • Collaborated cross-functionally to ensure smooth operations and timely data entry.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

High School Diploma -

Riverdale Christian Academy
Baton Rouge, LA
05.2016

BBA - Supply Chain Management

Western Governors University
Salt Lake City, UT
11-2025

Skills

  • Analytics Tools: Power BI, Microsoft Excel, SharePoint
  • Data Competencies: Data Cleaning, Data Visualization, KPI Tracking, Report Automation, Dashboard Development
  • Soft Skills: Process Optimization, Cross-Team Communication, Time Management, Problem Solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 35+ staff members.

Certification

  • - Certified Data Analyst – Break Into Tech with Charlotte Chaze
  • - TWIC Card
  • - CDL B License

Languages

English – Fluent

Timeline

Operations Manager

UPS
11.2020 - Current

Administrative Assistant

National Infusion Services
01.2020 - 06.2022

Pharmacy Technician

Walmart Pharmacy
05.2018 - 10.2020

High School Diploma -

Riverdale Christian Academy

BBA - Supply Chain Management

Western Governors University

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Tonya Gooden